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Event Viewer DbxSvc errors

dmitriy1980

I keep getting the following errors in my Event Viewer. I uninstalled and reinstalled Dropbox on number of occasions.

- System

- Provider

[ Name] DbxSvc

- EventID 281

[ Qualifiers] 49154

Version 0 Level 2 Task 4 Opcode 0 Keywords 0x80000000000000 - TimeCreated

[ SystemTime] 2023-08-03T18:44:01.8128150Z

EventRecordID 59486 Correlation - Execution

[ ProcessID] 0 [ ThreadID] 0

Channel Application Computer Security

- EventData

(-2146885628) Cannot find object or property.

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Walter

Hey @dmitriy1980, thanks for flagging this with us.

Is this error affecting your computer's performance in any way or do you notice this under specific circumstances?

Could you clarify your computer's exact OS version and the version and status of the desktop app as well?

If you could also send us a screenshot of the error as well, I'd appreciate it.

Thanks!

dmitriy1980

I'm on Windows 10 Enterprise edition. Specifically on 19045.3208.

Dropbox version: 180.3.4837

Hannah

Thanks for the additional info here, @dmitriy1980.

It looks like you're on the beta version of the Dropbox app, so in this case, let's try to install the stable one, to see if that helps.

To do so, go to this page and disable the "early releases" option.

Afterwards, reinstall the Dropbox app and let us know how it goes.

dmitriy1980

I will check for the next couple of days but this is an on-going issue for months if not years.

dmitriy1980

It appears that I continue to get the same issue reported in the Event Viewer logs.

Hannah

I see, thanks for the update, @dmitriy1980.

If closing and restarting the app or restarting your computer doesn't help either, can you try a more advanced reinstall of the app, to see if that helps?

dmitriy1980

I followed the instructions you provided 3 weeks ago and it was good... until today. I saw entries in the Event Viewer today once again.

I also checked, I'm on version 182.4.6427.0.

Walter

Hey @dmitriy1980, sorry to jump in here, but would it be OK with you if we reached out via email to have a further look internally?

dmitriy1980

What's the email?

Walter

I've just sent you an email to the email address that's connected to your profile here, on our Community @dmitriy1980

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

dmitriy1980

They just closed the issue with the following response in which they essentially not taking any responsibility:

Thanks for your patience while we looked into your query.

The file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.

Please note that the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. We want to reassure you that everything is working properly and that doesn't indicate a fault.

With that in mind, we understand that you may not wish to see this behavior and apologize if these entries were concerning to you.

We would not recommend attempting to disable dbxsvc.exe. Please note that updating the desktop application or re-installing it will also attempt to re-add this process.

The dbxsvc.exe service will be installed and running as long as the Dropbox desktop application is installed. It is used to either install or uninstall dbx.sys when a user chooses to opt into or out of Sync features.

If the dbxsvc.exe is not running or does not exist, the Dropbox desktop application will not be able to install dbx.sys, the minifilter to enable Sync features. The Dropbox desktop application doesn't have administrator rights to install or load the driver, these actions are preformed by the dbxsvc.exe service.