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An Issue With Hazel and Dropbox

Hi everyone,

I'm facing an issue with Dropbox and Hazel.

A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina.
Now, since Dropbox changed the location of its files on Mac from ~/Documents to ~/Cloudstorage, Hazel is unable to copy or move the files stored in Dropbox. It seems there is a permission problem when dealing with Dropbox files.
Please note:
1- This issue didn't occur on the old Mac.
2- Copies and moves are manually possible in Dropbox

If anyone has encountered a similar problem or has any insights on how to resolve this, I would greatly appreciate your assistance.

Thank you!

MacBook Pro 16” m1pro 2021

macOS Ventura 13.5 (22G74)

Dropbox v178.4.4811

Hazel 5.3a1.

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Hannah

Hey @FarisNajem, thanks for joining our Community.

One of the expected changes, due to the change of the Dropbox folder location with the Dropbox for macOS app, is that files that were previously linked in some third-party applications will need to be linked again.

Can you try that and let us know if it helps?

Thanks!

FarisNajem

Hi @Hannah,

Thank you for you response,

Actually, I tested new to make Hazel copy many kinds of files, stored in Dropbox folder, it work normally except Scrivener Project files. Hazel can't copy them any more.

Is there some thing I should to do?

Thank you so much.

Faris

Hannah

Hey Faris, thanks for the update!

Have you tried reaching out to the Scrivener support team, to see if they have any info on this for you?

FarisNajem

Hi @Hannah,

Thank you again.

I already sent them a letter, waiting their response, and I'll let you know what's up.

Regards.

Faris

FarisNajem

Hi @Hannah,

Update:

I asked Hazel to provide me with a debugger report about this issue, and it indicates that the error message is "Resource deadlock avoided." This error seems to be related to Dropbox, suggesting that it's an issue on their end. Below is a piece of the report refers to that:

2023-07-27 15:53:59.644 hazelworker[818] DEBUG: Error cloning ~/Library/CloudStorage/Dropbox/Apps/Scrivener/000- The projects/PHD.scriv to ~/Documents/PHD.scriv: Resource deadlock avoided.

Regards.

Faris.

Jay

HI @FarisNajem, thanks for the info. As this error isn't coming from the Dropbox app or service, there isn't much we can offer in order to troubleshoot this in more detail.

I'd recommend checking with Hazel and Scrivener on what this message could mean.

FarisNajem

Hi @Jay ,

Thank you for your response.

I already extracted the meaning of the message from a reply I received from Paul Kim at Hazel and pasted it in my previous response. He mentioned, 'I see "Resource deadlock avoided" errors, which is something that you need to bring up with Dropbox as it’s an error on their end.' As for the Scrivener team, I am currently awaiting their response.

Regards.

Faris

FarisNajem

Hi @Hannah , @Jay ,

Kindly, this is the answer of Scrivener team:

"This is an issue between Hazel, the cloud services you are using, and Mac OS. Scrivener uses the exact same project format and the exact same project saving mechanisms on both systems, so if it works on one it should work on both."

I hope to help me to resolve the problem.

Thank you so much.

Faris

Jay

Thanks for your patience. Could you try going into System Preferences > Privacy and Security > Full Disk Access and add Hazel onto that list to see if this helps?