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I did not get the 25GB storage from the Asus promotion

Hi community,

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Jan

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Accepted answers

Daphne

Thanks for checking on that @StPokal!

I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

Cheers!

All comments

Anahston

I recently tried to claim my free space with my Asus laptop and I didn't get the additional space... Only 2gb.

Hannah

Hey @bertram, I've just sent you an email, so make sure to get back to me, when you get a chance.

As for you @cyber1, @Snapman and @Anahston, can we also reach out via email, to check this out?

Anahston

Of course

Anahston

@hannah of course

Snapman

Yes please, via email is fine. Thank you.

cyber1

Yes that would be great thanks!

Hannah

Thanks everyone! I've just sent you all emails, so make sure to get back to me, when you get a chance.

AHustle9

i have a new laptop with myasus installed, i tried many times to install Dropbox from inside MyASUS -- to claim the 25gb promo -- but it just wont install?
i also tried resetting windows, making a new user account and installing Dropbox from the Dropbox website ---- it does install but i can't claim the 25gb 1 year promo that way? i also tried clicking the claim button from MyASUS after manually installing dropbox but still nothing happens.

Any help?

Megan

Hey @AHustle9, how are you today?

I just sent you an email, in order for us to have a closer look as to what might be happening and why.

Reply back to me, and we'll take it from there.

Cheers!

HealingRayne

Hi. I also just bought a new ASUS and when I try to download drop box for the free 25G it just keep saying its downloading. I know it doesnt take 30 minutes to download or claim. Please help.

Megan

Hi @HealingRayne, how are you today?

Didn't the app come pre-installed to your device? Have you tried re-booting the device?

Let me know!

HealingRayne

Hi Megan. No. Dropbox does not show up in my list of apps. I found it under the Asus promotions with my new laptop. It offers 25GB in dropbox and has me click the Get It Now button but nothing happens. The button doesn't even initially say "installing." When I went to close the MyAsus window it says that if I close it will stop dropbox from installing. So I waited about 30 minutes and it still didnt install. When I went to close out of MyAsus the button flashed "installing" but then went back to Get It Now.. and as I closed the window it said it had to stop the download in order to close window. I rebooted the laptop and tried again. This time it sat for 2 hours and still didnt complete an install. If I go to dropbox, I can download the app but I only get 2 GB and not the 25GB promotion.

Megan

Hey @HealingRayne, happy Friday!

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Let me know!

HealingRayne

absolutely! feel free to email me. Do you have my email thru my account or do I need to send it?

HealingRayne

Hi Megan. I have not received an email.

Jay

Hi, @HealingRayne, I've sent you an email, please could you reply to it as soon as possible.

carlodr

After buying a new Asus laptop I linked my Dropbox account in Myasus software to get 500 gb of storage for 6 months. I signed in with my already existing Dropbox accoungt but I never got the 500GB. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Carlo

Megan

Hey there, @carlodr, how are you today?

Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?

If you haven't already, please check out this article to see if any of the info there helps.

Let me know what you find!

carlodr

Hi Megan,

Yes, the dropbox app was already installed on the laptop (I already had an account), but I don´t remember that preinstalled with the OS. I did notice the promotion because I was using Myasus app to update drivers in the laptop and saw the link of promotion in the main panel.

Thanks in advance.

Megan

Hi @carlodr, I just reached out to you via email, I'll be happy to see you there.

Cheers!

nikhilkp

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

Mark

@nikhilkp wrote:
Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

Have you done the rest of what is needed and completed www.dropbox.com/gs ?

nikhilkp

Yes i have done all the above steps

Megan

Hi @nikhilkp, I hope you're doing well!

Would it be okay for me to send you an email, in order for us to have a closer look into this?

Let me know!

nikhilkp

Yes please email me for the same

Megan

Hi @nikhilkp, I just sent you an email!

I'll see you there. Cheers!