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When will I see Additional Promotional storage for new Lenovo Laptop?

I purchased a new Lenovo Laptop recently (13th July 2023). It mentioned that I will be eligible for extra 100 GB of additional storage for 6 months as per this website: What is the current Dropbox promotion on Lenovo devices? - Dropbox Help.

Yet, I am not seeing the option under "Other ways you’ve earned". Is there any timeline when will I start seeing the additional storage available?

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Jatin_Kheradiya

I have got the access now. I checked the Lenovo Vantage App and "My Software" section under this.

I had to uninstall and reinstall the Dropbox but now I got the 100 GB space availed. Thanks.

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Walter

Hey @Jatin_Kheradiya, sorry to hear you're having issues with this.

Did you complete the getting started steps with the account you used to redeem the promotional space in the first place?

If you did and still don't see the space under your account's plan tab, let us know here and we'll reach out via email to investigate further.

Thanks!

Jatin_Kheradiya

Hello @Walter,

I did sign-up with my email to the dropbox account. I did not see much of the steps. Did you mean the steps from Laptop company (Lenovo in my case) or from Dropbox? Can you suggest where would I find the steps?

Also, FYI, I purchased the laptop online last week, so it's still under the return window (eligible for replacement).

Jatin_Kheradiya

I have got the access now. I checked the Lenovo Vantage App and "My Software" section under this.

I had to uninstall and reinstall the Dropbox but now I got the 100 GB space availed. Thanks.

Walter

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @Jatin_Kheradiya

See you around the Community and take care!