Notification for two files "File is "online only file" to open it first move it into your dropbox"

Hi Hannah. I have restarted my computer. I deleted the files from my computer then found one on dropbox.com and deleted it but the other one I couldn't find online at all. The notifications just pop up when I'm on the computer regardless of the program I'm in or if I'm surfing the net.

Hannah

Thanks for the additional info here, @sstructural1.

Did the notification stop for the file you deleted online?

And can you let me know what the version and sync status of the Dropbox app is currently?

You can hover over your Dropbox icon to see this info.

Also, are you on a Mac or Windows computer?

Dropbox 178.4.4811 is the version that I see. The notification did not stop for either of the files. I'm on a windows 11 computer. Windows 11, version 22H2

@Hannah I added another file to the mix. I inadvertently tried to open a file and it has the notification going too. So it appears that it's a notification from trying to open a file but it doesn't go away, it keeps popping up even after I restart.

Nancy

Hi from me as well, @sstructural1.

Have you tried to reinstall your Dropbox app, by any chance? Does that seem to make any difference at all?

Well I reinstalled previously and it didn't work. I just reinstalled again to check and see if maybe it cleared itself but the notification is still showing up.

Walter

Hey @sstructural1, sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point?

@Walter Please do

Hi @sstructural1, I just sent you an email, I'll see you there!

Hi,

I have an issue where I can't open or copy files on Dropbox folder. Some files works just fine but other wont open, program says that file is corrupted etc. Also a following popup come from Dropbox: "XXX.file is an online-only- To open it, first move it into your Dropbox folder."

I can move out from that folder, but cant move any files in to it. Also trying to copy results an error message.

This error just came from nowhere. Last week everything worked just fine.

Hey there, @Valtteri, how are you today?

That sounds interesting indeed. Does that happen with all of your online-only files?

Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi.

Also, are you copying and pasting files, or dragging them within your File Explorer?

Let me know more, and we'll take it from there!

Hi @Megan!

It does not. After some testing it happens all to my files in teams folder. Personal and other shared folders works fine.

Version is: 185.4.6054

Tried to copy/paste and dragging. Results a following error message in File explorer:

Error 0x80070780 File Cannot Be Accesed by the System

Tried to remove and re-install the app. No help.

Walter

Hey @Valtteri, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, can you (or the team admin) check if top level content management is allowed for everyone or only admins on the team?

Hi @Walter ,

Here's is some screenshots about the errors that I got:

Näyttökuva 2023-10-24 080520.png

Unfortunately this is only in Finnish. Error comes when I'll try to move/copy a file in file explorer.

Näyttökuva 2023-10-24 080917.png

When try to open a file, it always messages that file is corrupted and cannot be opened etc.

Hopefully this can be fixed fast, quit annoying (and slow) to use every files from browser.

Hi @Valtteri, thanks for the screenshots!

So, the first one is indeed one coming from us, however keep in mind that the second error is one coming directly from Windows.

Which action do you follow, when you see the first screenshot? If you right click on the files, and select for them to be available offline, do you get the same error?

Hi @Megan

I get that error always when trying to move, open or copy files.

But we figured out the issue. I was hooked on our workplaces guest network, when switched to the main network sync errors were gone and was able to open/move/copy files normally.

Thank you for your help!