Myself and a few others have started having issues with the latest version of Dropbox. You can see a few complaints about this on the latest stable build https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-179-4-4917/td-p/701574.

The issue after this will be that Dropbox eventually will auto-update to the problematic version.

All comments

Walter

Hi there @1502646, sorry to hear about this.

Can you clarify your device's exact OS version for us please?

If you're running an antivirus or firewall or even a VPN/proxy on your computer, could you try disabling them temporarily and try again?

Let us know of any updates!

1502646

Windows 10.
I disabled my antivirus, but Dropbox still doesn't work (and the antivirus didn't interfere with it work before the crash).
I don't use vpn.
Dropbox was added to the built-in Windows Firewall a long time ago (long before it crashed)

Massimotx

da circa una settimana l'app Dropbox per windows non funziona, mi sono accorto che non veniva avviata all'avvio di Windows, provando a lanciarla non succedeva niente, così ho provato a reinstallarla, ha funzionato per alcuni minuti e poi si è chiusa da sola, (Windows 10 pro, già chiuso firewall e antivirus)

for about a week now the dropbox app for windows hasn't worked, i noticed it didn't launch when i started windows, trying to launch it didn't work, so i tried reinstalling it, it worked for a few minutes and then it closed for alone, (Windows 10 pro, already closed firewall and antivirus)

Nancy

Grazie per aver postato sul forum, @Massimotx!

Puoi farmi sapere qual è la versione attuale dell'app Dropbox?

Hai reinstallato l'app Dropbox dopo aver disabilitato l'antivirus/firewall e non c'erano ancora differenze?

Fammi sapere cosa trovi.

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Thanks for posting on the forum, @Massimotx!

Can you let me know what’s the current app version of your Dropbox app?

Did you reinstall the Dropbox app after disabling your antivirus/firewall and there was still no difference?

Let me know what you find.

1502646

It runs 1 time after an extended reinstall and runs until the computer is turned off. It is worth turning off / on the computer and I again see a crash dump at startup Dropbox

Nancy

Hey @1502646! Is it alright if we log a ticket for you then, and check this internally?

Massimotx

Hello

I have the same problem from some days,

I'm unable to solve, I tried to uninstall it, (remove key from registry) and after reinstallation it has worked for some minutes and then it clodes automatically before to finish sync

I have Windows 10 pro, and on my laptop with Windows 11 it still works correctly

Regards

Massimotx

Ho provato a disinstallare completamente Dropbox, fare una pulizia del PC e del registry, e poi reinstallare con l'installer prelevato dal sito lunedi (v1.3.761.1)

Dropbox è partito, ho messo il mio account ha iniziato a sincronizzare i file e dopo qualche minuto di è chiuso da solo senza messaggi di errore (Tutto questo con antivirus disabilitato)

Sul PC con il problema ho Windows10 pro aggiornato all'ultima versione, su dropbox ho circa 14GB usati per 38749 file

mentre sul PC portatile con Windows 11 ancora funziona

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I tried to completely uninstall Dropbox, clean the PC and the registry, and then reinstall with the installer taken from the site on Monday (v1.3.761.1)
Dropbox started, I put my account it started synchronizing files and after a few minutes it closed by itself without error messages (All this with antivirus disabled)
On the PC with this problem I have Windows 10 pro updated to the latest version, on dropbox I have about 14GB used for 38749 files
while on the laptop with Windows 11 it still works

Nancy

Grazie per le informazioni extra, @Massimotx! Lo apprezzo.

Dopo aver avviato l'app e se hai tempo prima che si chiuda, puoi passare con il mouse sulla piccola icona Dropbox nella barra delle applicazioni e farmi sapere qual è la versione attuale dell'app Dropbox?

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Thanks for the extra info, @Massimotx! I appreciate it.

Upon launching the app, and if you have time before it shuts down, can you please hover over the small Dropbox icon in your system tray, and let me know what's the current app version of your Dropbox app?

Massimotx

Ho reinstallato l'applicazione di Dropbox

ho fatto appena in tempo a leggere la versione che poi si è chiusa (meno di 30 secondi)

la versione è 178.4.4811

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I reinstalled the Dropbox app

I just had time to read the version which then closed (less than 30 seconds)

the version is 178.4.4811

Jay

Hi @Massimotx, just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.

Jay

Hi @Massimotx, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Massimotx

Non uso VPN o proxy, utilizzo Firewall/Antivirus Zonalarm che uso da parecchi anni, tuttavia ho anche provato a rifare tutto con l'antivirus/firewall disattivato

non ho blocchi da parte dell'IPS, sul PC portatile collegato alla stessa rete (stesso ISP) Dropbox funziona

inoltre ho letto che non sono il solo ad avere questo problema, fino a circa 10 giorni fa funzionava perfettamente, non so se è coinciso con qualche aggiornamento Microsoft il problema, ma non ho installato nuovi software o fatto variazioni in questi 10 giorni

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I don't use VPN or proxy, I use Zonalarm Firewall/Antivirus which I have been using for several years, however I also tried to redo everything with the antivirus/firewall disabled I have no blocks from the IPS, on the laptop connected to the same network (same ISP) Dropbox works

I also read that I'm not the only one to have this problem, until about 10 days ago it worked perfectly, I don't know if the problem coincided with some Microsoft update, but I haven't installed new software or made any changes in these 10 days

1502646

no error message in dropbox.exe

no errors in windows log

Only crash reports .dmp in C:\Users\***\AppData\Local\Dropbox\Crashpad\reports\

Massimotx

I reinstalled the Dropbox app

I just had time to read the version which then closed (less than 30 seconds)

the version is 178.4.4811

Megan

Ciao @Massimotx, puoi anche provare a eseguire una reinstallazione avanzata seguendo questi passaggi?

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Hi @Massimotx, can you also try to perform an advanced re-install using these steps?

Massimotx

Ho seguito passo per passo la guida per l'installazione avanzata

una volta reinstallato Dropbox (Antivirus/Firewall chiuso) è partita la sincronizzazione, ma arrivati a 89MB scaricati (molti file piccoli) l'applicazione si è chiusa

Ho poi riprovato a disinstallare Dropbox ed eliminare tutte le cartelle relative a Dropbox dal PC e le voci nel Registry

poi rifatto l'installazione ma è capitata la stessa cosa, l'applicazione si è chiusa dopo un po' di minuti

-------------------

I followed the advanced installation guide step by step once Dropbox was reinstalled (Antivirus/Firewall closed) the synchronization started, but when 89MB was downloaded (many small files) the application closed

I then tried again to uninstall Dropbox and delete all Dropbox-related folders from my PC and Registry entries

then redid the installation but the same thing happened, the application closed after a few minutes

Megan

Hi @1502646 & @Massimotx, I just sent you an email.

Reply back to me, and we'll take it from there!

Nancy

Ciao di nuovo, @Massimotx.

Va bene se registriamo un ticket per te e indaghiamo ulteriormente?

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Hi again, @Massimotx.

Is it alright if we log a ticket for you then, and investigate this further?

Massimotx

si, vorrei risolvere questo problema

oggi ho provato di nuovo a reinstallare Dropbox, ma una volta fatto l'icona è sparita dopo circa 30 secondi

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yes, I would like to solve this problem

today i tried reinstalling dropbox again, but once i did the icon disappeared after about 30 seconds

Megan

Hey @Massimotx, I just sent you an email, I'll see you there!

Massimotx

questa mattina ho acceso il PC e incredibilmente l'icona di Dropbox era al suo posto, ha fatto la sincronizzazione dei file e ora che sono passate diverse ore l'icona è ancora li.

Sembra quindi che il problema sia sparito, non so se per un intervento del team Dropbox, se a seguito di qualche aggiornamento Microsoft o per motivi misteriosi, ma per ora funziona

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this morning I turned on the PC and incredibly the Dropbox icon was in place, it did the file synchronization and now that several hours have passed the icon is still there.

So it seems that the problem has disappeared, I don't know if due to an intervention by the Dropbox team, if following some Microsoft update or for mysterious reasons, but for now it works

Massimotx

questa mattina ho acceso il PC e incredibilmente l'icona di Dropbox era al suo posto, ha fatto la sincronizzazione dei file e ora che sono passate diverse ore l'icona è ancora li.

Sembra quindi che il problema sia sparito, non so se per un intervento del team Dropbox, se a seguito di qualche aggiornamento Microsoft o per motivi misteriosi, ma per ora funziona

--------------

this morning I turned on the PC and incredibly the Dropbox icon was in place, it did the file synchronization and now that several hours have passed the icon is still there.

So it seems that the problem has disappeared, I don't know if due to an intervention by the Dropbox team, if following some Microsoft update or for mysterious reasons, but for now it works

Megan

Amazing news @Massimotx!

Glad to know everything is okay for now! If you need anything else, give us a shout. 😎

Agrest S.

I'm having the same problem as Massimotx, client doesn't start.

In fact, I can see how the Drobox.exe processes die in task manager some second after launching Dropbox.

Uninstalling and reinstalling had the same effect commented by Massimotx, at first couple of reinstalls, Dropbox starts and tries to sync, after some minutes it dies.

New reinstalls don't even get so far, now the process Dropbox.exe dies after few seconds.

No error messages, only dump files in the Crashpad folder as mentioned by the other user.

Please comment how did he (or Dropbox team) got to solve it.

Thanks.

Jay

Hi @Agrest S., could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Agrest S.

That was our first attempt, didn't work either. Just tried again after your suggestion, no luck.

Thanks for your help, but still no solution.

Jay

Do you have more than 300,000 files in your Dropbox account?