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Unable to upload photos into Dropbox paper

Hi,

I hope someone is able to help. I am struggling to upload photos into Dropbox paper from my 2021 iPad Pro gen 3. Latest software on all. Tried normal install and uninstall. The same applies to trying to insert the photo in the browser.

Photos can be selected to insert, but then won’t insert it into the document.

Best wishes,

Mani

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Walter

Hey @Mani R, sorry to hear you're having issues with this.

May I ask if this happens with single files or multiple ones? What is the size of the file(s) you're trying to upload?

Apart from that, could you please clarify if you've tried doing this via the Dropbox mobile app or the Dropbox Paper app instead?

Also, since you used a web browser to try this as well, could you try clearing your browser's cache or using another browser and let me know how it goes?

Keep us posted, Mani.

Dive-Dive-Dive

Not OP but I'm having the same exact issue on iOS & iPad OS.

- Happens with single photos. multiple (selected) photos from the photo picker are not allowed. Try it for yourself on iPadOS 🙂

- Dropbox Paper app. Attempting to add simple photos from my camera roll into a Paper document (trying to collab a film shoot with friends)

- Version is latest from the app store. Deleted and reinstalled fresh today.

Nancy

Hey @Dive-Dive-Dive! Thanks for posting here.

Just to make sure I understand correctly; are you unable to upload multiple photos to your Dropbox papers just via the Paper app, or via the website, as well?

Are you receiving any type of errors when uploading single photos via the Paper app?

Dive-Dive-Dive

Nancy - we are unable to upload ANY photos to Paper from the mobile app via the selector modal.

If using the app with the camera modal, it works fine.

If pasting a photo (copy --> paste) on mobile, into Dropbox Paper app, it also works fine.

If using the web browser, it also works fine.

The only issue is attempting to use the Paper app and select a photo from the camera roll to insert.

Failure mode is silent. No error messages. The modal is dismissed as if the photo were going to upload, but never does.

Have attempted multiple iPads and multiple photos from the camera roll.

If the product team has any questions, I'm happy to screenshare on a call!

Megan

Hi @Dive-Dive-Dive, sorry to jump in here, but what is the OS that's currently installed on your iPad?

Also, I know you said that it silently fails, but can you attach some screenshots of the steps you follow, in order for us to have visual too?

Dive-Dive-Dive

iPad OS is 16.5 (20F66)

Dropbox Paper app is version latest

I have a screencast to share, however this form isn't letting me insert a video. Please have the product team reach out to me for the video, or tell me how to post the video here from mobile.

Hannah

Hey @Dive-Dive-Dive, describing the steps also works fine, if you can do that!

Dive-Dive-Dive

@HannahI have some good news; I am replying now on desktop and have been able to upload the video to Imgur and confirm its working:

[removed per Community Guidelines]

Please confirm receipt of my video, and thank you again!

Dive-Dive-Dive

@Hannah - From my desktop, I have attempted to reply twice now with my video, but each time I am getting an error that my post has been deleted.

This is exceedingly frustrating. I do not wish to type out the steps. I have a very clear video.

Please have product (or yourself) email me for a copy of the video. Thank you!

Hannah

I see, thanks for letting us know, @Dive-Dive-Dive.

In that case, can we send you an email on our end, so you can attach your video file to your reply?

Dive-Dive-Dive

I’m going to try one last time here with the “embed video URL” function. Tagging you @Hannah so that you see this message even if it’s deleted for some reason. 🙂

Megan

Hi @Dive-Dive-Dive, can you try one last step for me, please?

I'd like for you to open the photos library, and copy the image there. Then try to paste it in Paper.

To copy the photo, you can tab the "..." for the image when previewing it, or when looking at the overview, you can long press, and copy from there.

Dive-Dive-Dive

Megan — I'm happy to report that copy-pasting of an image asset from the camera-roll into the Dropbox Paper app works perfectly.

Only the direct import (from the video) seems to be malfunctioning.

BenDBX

Hi Everybody,

I have reported this to the appropriate team and confirmed that it is a bug with the iOS paper app. We do not have an ETA on a fix. In the meantime, you can copy & paste image assets as a workaround.

Regards,

Ben