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Unable to copy from a Dropbox only folder to my laptop - error code 0x80070780

Hi,

I have an archive which exists on Dropbox only (so not a backup synchronized with my PC). When I now try to copy anything from this Dropbox folder to the laptop, I get error code 0x80070780 and the copy fails. I have already rebooted, and run SFC. The PC has Windows 11.

How do I solve this?

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Walter

Can you make it available offline and then try to move it @gavin something?

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Nancy

Hey @gavin something, thanks for posting on our forum today.

Do you mind uploading a screenshot of the error message that you mention?

What if you try to create a copy of this archive within your local Dropbox folder first, and then copy this to another location on your computer? Does that result in the same error message?

Let me know when you've got more updates!

gavin something

Screenshot 2023-06-23 055206.jpg

gavin something

here's a screenshot. I gives the same error with other file types too (jpg, doc,...)

gavin something

"What if you try to create a copy of this archive within your local Dropbox folder first, and then copy this to another location on your computer?"

Do you mean from the dropbox-only folder to a Dropbox folder that is then synced with my PC? Where & how can I do this on Dropbox? When I use windows explorer to copy I get the error.

Walter

Hey @gavin something, sorry to jump in here, but could you clarify if this zip file is available offline on your computer or online only?

gavin something

Online only. Apart from the pc backup, I have some files archived in a separate folder on Dropbox only.

Walter

Can you make it available offline and then try to move it @gavin something?

gavin something

That worked 🙂

It's not how things should be, I would expect a simple copy-paste to go without errors, but at least it's a workaround.

MPrindes

error code 0x80070780 showing on all dropbox files on PC after unlinking dropbox and deleting the app. All files are gone in dropbox too. I'm unable to delete them on my PC due to this error code and when I contact microsoft windows for help they say it's an issue with dropbox not windows.

Jay

Hi @MPrindes, I've merged you to this thread, please could you try the steps in the posts above to see if they help?

Keep me updated with any progress!