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Dropbox won't save or download Excel file as PDF

I used to be able to easily convert my Word and Excel files in Dropbox to PDFs using the Export or Print functions. Although it is still working for Word docs, it is not working for Excel files. It lets me go through the steps using the Export or Print functions, but when I click "Download" that dialog box goes away but nothing has been download. If I try just going to the three ellipsis next to the file name, Save As > PDF is no longer visible as an option for my Excel docs even though it still is for my Word docs. I know I can download the actual .xlsx file, convert it to a PDF and then re-upload it to Dropbox, but I would to be able to do it within Dropbox like I used to. Thank you for any help on this

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Jay

Hi @Amy_S, thanks for bringing this to our attention.

What device are you currently using to try to export the files?

What version of the OS and the Dropbox app are you running?

This will help me to assist further!

Amy_S

I am using a MacBook laptop with OS Monterey 12.6.5 and I am accessing Dropbox via Dropbox.com using the Chrome browser. My colleague was sitting next to me on a Windows device today and having the exact same problem. I don't know what software she is using, but she was accessing Dropbox via an internet browser as well.

Amy_S

Jay

Could you clarify how you were exporting the file to convert it to PDF?

Amy_S

Yes, I go to Dropbox.com using Chrome browser, & open the Excel file and select the section I want to save by dragging curser to highlight that area. I’ve used two ways from here (1) File>Print>Show Print Friendly View> change “My local printer” to “Download as PDF” which turns Print button to a Download button. After hitting the Download button the print dialog box disappears and I’m back at my spreadsheet, but no file has been downloaded. (2) File>Export>Download as PDF>Export bar appears on right side with “Download” button at top, but same thing happens as above — I press download, am taken back to my spreadsheet, but nothing has been downloaded. Thank you for your help.

Nancy

Hey @Amy_S, and sorry for jumping in.

At the moment, it isn’t possible to convert .xlsx files to PDFs directly via the Dropbox website. For more details, you can also check this Help Center article. This link contains all the filetypes that you can currently convert to a PDF file.

If I’ve misunderstood something though, please let me know.

Active_Hedge

I am having the same issue it is quite frustrating, is Dropbox planning on bringing that feature back?

Walter

Hey @Active_Hedge, could you let us know some additional information about the issue you're having so that we can assist further?

rbtbar

I am having the same issue.

Walter

Hey @rbtbar, sorry to hear about this.

Can you clarify what the problem you're facing is and provide some additional information?

For example, what platform(s), app(s) and OS you're using to do this etc.

Schuler157

I am having the same problem. Can't save/convert files to pdf when in excel format even through the print feature. Using a Macbook Pro laptop and chrome as my browser.

Nancy

Hey @Schuler157 ! I hope you're doing well.

As per the printing feature you mention, can you send over a screenshot of the options you see while trying to print your Excel files as a PDF? You can blur any details you don't want us to see.

Also, what's the exact file extension of the files you're having trouble with?

FRESKO

Same - solved?
Opening Excel within Dropbox and want a PDF-file. Export and print (to pdf) so not give a .pdf.
PC
Windows 10 Home
Web office 365 Excel
Web Dropbox plus

Hannah

Hey @FRESKO, sorry to see you're having trouble.

Can you please describe the steps you're following in order to do this?

FRESKO

Using Firefox as web browser to login to Dropbox.

Clicking on a Excel file to open it in Dropbox.

When wanting a PDF file, clicking archive/export/PDF - no PDF file appears anywhere in Dropbox or on the PC.

Trying

Using Firefox as web browser to login to Dropbox.

Clicking on a Excel file to open it in Dropbox.

When wanting a PDF file, clicking archive/export/PDF - no PDF file appears anywhere in Dropbox or on the PC.

Trying to create a PDF by printing one, archive/print/print to pdf -same result, no PDF

Jay

Hi @FRESKO, could you attach screenshots showing where you're seeing the 'archive/export/PDF' options?

CRG1

I also am having the same issue- very frustrating.

Megan

Hi @CRG1, let's jump right into this!

Would you mind describing the platform you're using?

Can you also clarify your OS, along with the exact steps you follow?

Keep me posted, and we'll take it from there!

emlyn80

I'd like to add my voice if it helps bring back this feature. I'm sure it used to be available until quite recently.

Cheers

Mike