Certain folder not syncing to computer

Question

I recently downloaded the Dropbox app on a new windows device, and notice that one of the folders isn’t showing on my computer explorer. I have tried restarting computer, deleting and re-downloaded Dropbox. I also checked selective downloads and the folder is selected along with all the other files, however when I search for it in explorer it doesn’t show. The funny part is that the certain folder is the one I use the most. Any suggestions to what might solve the issue?

Rich · Accepted Answer

@hawcon wrote:
I ... notice that one of the folders isn’t showing on my computer explorer.

Make sure the folder name doesn't use any characters that would be considered illegal on a Windows system. If the name contains such characters, Dropbox won't be able to sync it to your computer.

* https://help.dropbox.com/organize/file-names