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Verifying Access and trying to download AI files.

I'm trying to access .ai files in my dropbox which I had created and then "made offline only". Now when I try to download them and open them I just get "Verifying access to..." and it cycles 50+ times until it gives me a "file read-only" error. These errors pop up in AI.

They are illustrator files.

I've tried downloading the files, loading them locally, copying them, and Dropbox won't let me use open these files any more.

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Rich

@cwdav wrote:
I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon. Now I'm getting this error ...

The cardboard box icon isn't from Dropbox. It's from OneDrive. Do you have OneDrive and Dropbox syncing the same set of files? If so, this will cause nothing but problems.

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Megan

Hi @cwdav, let's jump right into this!

Based on what you described about "offline only" it's safe to assume you're using the desktop app. Could you locate your Dropbox icon, on your menu or task bar, next to your WiFi, hover your mouse over the icon, and clarify the Dropbox version you're using?

Also, you mentioned offline only, but I believe you meant "online only" and you wish to make them available offline, is that so? What is the icon you see next to these files?

Keep me posted!

cwdav

Thanks Megan,

It is Dropbox v167.4.4719

Sorry I'm probably using the wrong terminology.. After I finished the files I set them to "online only", then when I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon.

Now I'm getting this error, but then eventually the file opens after 5-10 minutes:

Rich

@cwdav wrote:
I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon. Now I'm getting this error ...

The cardboard box icon isn't from Dropbox. It's from OneDrive. Do you have OneDrive and Dropbox syncing the same set of files? If so, this will cause nothing but problems.

cwdav

Oh very interesting thanks @Rich - I've never intentionally used OneDrive, but it's on my computer. I'll make sure it's not trying to auto-sync files.

This is the cardboard box I'm talking about for reference:

Walter

Hey @cwdav, sorry to jump in, but I wanted to mention that you might want to have a look at this discussion as well.

Let us know how you get on!