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Dropbox creating tmp$$ file extension instead of .jpg

Hi,

When exporting from Adobe Illustrator some JPG-s, some of them are well exported with .jpg extension but some of them stuck to .tmp$$ extension. If i close Dropbox app or stop the sync everything is fine.

Any solution for this?

Thank you!

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Nancy

Welcome aboard the forum, @iulianbaciuonline.

Is this only happening with files you’re trying to save to your Dropbox app via Adobe Illustrator? Have you encountered a similar behavior when saving files to the Dropbox app from other third-party apps?

Can you send a screenshot of the extension that you mention, so that I may check it, as well?

Keep me updated.

iulianbaciuonline

Please see the screenshot below.

Hannah

Hey @iulianbaciuonline, since our desktop app seems to be syncing temp files while the exporting process takes place, can you try quitting or pausing syncing on the app, when you export the files?

That should resolve this issue for you.

iulianbaciuonline

Yes. This solves the problem but its annoying. It's not a big problem, i thought you have a solution for this. Maybe you can create a setting to delay the sync process with 1-2 second after creating the file. Then the file can be fully created.
Thank you.

Megan

Hi @iulianbaciuonline, I'll forward your feedback to the appropriate areas so we can continue to improve.

If you need anything else, let us know!

iulianbaciuonline

Ok. Thank you!