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Dropbox files are partially downloading

I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it shows that the file is fully downloaded. Could you please help me understand the issue, is it an internet thing? a plan? or something else I need to do?

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Jay

Hi @ahmed Saami, thanks for bringing this to our attention.

Could you clarify how you're downloading the file? Is this from the site directly, the mobile app, or having the file download via syncing using the Dropbox desktop application?

This will help me to assist further!

Ahmed Saami

I am downloading the file through the dropbox link in the chrome browser, where it gives the option to download the file to the device which is currently my pc.

Jay

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Ahmed Saami

okay so I did try incognito, as well as clearing the cache files. I will, however, try downloading it from another browser and see if that works and will update if it works out

Ahmed Saami

So i tried switching the browser as well now and its still doesnt download the complete file. what should i do now?

Jay

It sounds like there's an issue with the connection you're using not allowing the download to complete successfully.

Are you on a stable and reliable WiFi or ethernet connection?

Ahmed Saami

yes, I am using an ethernet cable on my pc

Ahmed Saami

The weird thing is, it only downloads 50% of the file every time I download the file. I've downloaded bigger files then this before.

Jay

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Ahmed Saami

No I am not currently using any specific VPNs, or security software other then windows Microsoft itself. I have even called my Internet Provider to if there was any restriction or anything but everything is clear there as well.

Megan

Sorry to jump in here @Ahmed Saami !

You said you were trying to download the file locally to the device. Do you have enough space on the device to do so? Have you tried a different device?

Also, do you use a Basic account? If not, can you try adding the file directly to your Dropbox account, and then downloading it from there?

Ahmed Saami

Yes I have more then enough space to download the file. I have tried to download it from another device but the same issue occurs.
and yes I did try to send it to my own dropbox and downloading it from there but it still didnt work. I have a question though, I downloaded the desktop app and I want to know how can I sync it when the dropbox stops syncing when the storage becomes too much for it. I wanted to try that route as well.

Megan

Hi @ahmed Saami , if you're using the app, you'd first need to add the content to your Dropbox account, and allow for the changes to sync locally, to your device.

Now, you also mentioned that this path didn't work. Can you elaborate on this? Did you get any errors when doing so, or was your account's quota not enough to add the content?

Based on the latest info you shared about the app not syncing when the storage becomes full, I'm guessing you can't add the content due to space reasons, right?