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Temporary files are created for Office files only in the Dropbox folder

good morning, I need your help.

I use dropbox for job, from the account that my boss created for us, we have shared dropbox, so if I change o cancel a file, every people see that changement of cancellation.

it's been a few days that every time I edit an excel or word file, it creates a lot of temporary files and this, creates confuzione for all the other collegues and I have to cancel all of them by hand. my collegues see tha changes and the sharing is correct but it continuosly creates temporary files and I dont' understand why. I absolutely have to solve it. I'm waiting for your help.

thanks

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Walter

Hi there @Internazionale, sorry to hear you're having issues with this.

In this case, I'd suggest pausing syncing or quitting the Dropbox desktop app when working on those files and resume syncing or relaunch the app once you're done with your edits.

This should help avoid the issue you noticed.

Let me know of any updates!

Internazionale

Hi, thank for the answer, but it is impossibile for me do this, because I work everyday with a lot of file with my colleagues too, so I need to have the syncing in time. so, the fact is that is a problem only mine, e there isn't a problem for my colleague, I need that dropbox works like before and like all the rest of the office, my boss pay for it, so I need someone who solves my problems in a rush.

thanks,

have a nice day

Mark

If it works on all other machines but not yours there is something on your machine that is doing this. Note that it is not Dropbox - Dropbox cannot do it, there is a process or something on your device which is causing the issue. You need to work out whats different between yours and the rest

Internazionale

I'm sorry but it is not like you say because the temporary file are created in dropbox and from dropbox and not in my pc, so it is impossibile what you say, there is a problem in dropbox, because if the problem was the pc, the temporary files would be created in my pc.

Is there a dropbox assistance?

Rich

@Internazionale wrote:
I'm sorry but it is not like you say because the temporary file are created in dropbox and from dropbox and not in my pc ...

Dropbox doesn't (and can't) create files on its own. If there are temporary files being created, then they're from an application on your computer or on the computer of another member of the folder. Dropbox is simply not capable of creating files like that.

Look at the version history for one of the files. It will show you where it originated from.

Mark

@Internazionale wrote:
I'm sorry but it is not like you say because the temporary file are created in dropbox and from dropbox and not in my pc, so it is impossibile what you say, there is a problem in dropbox, because if the problem was the pc, the temporary files would be created in my pc.

Is there a dropbox assistance?

You are missing how Dropbox works.

Dropbox is a folder, on your PC, like every single other one. So, what I said was right - the files are on your PC and are being made by an application on your PC which is then being sync'd.

Mark

@Internazionale wrote:
Is there a dropbox assistance?

www.dropbox.com/support

hilwood

Everytime I saved my word document in dropbox folder. A ~WRDxxxx.TMP file created and will not be auto cleared even i quit the Microsoft office.

Hannah

Hey @hilwood, thanks for reaching out to us today.

This looks like Word is creating some temporary files in your Dropbox folder.

This isn't specific to Dropbox, you can read more about it here.

If you try Walter's workaround here, I believe you should be good to go.

Christine2024

Hi, I m using Windows OS. Recently a temp file will be created every time I save a Microsoft office file and it needs to be manually deleted.

At first I thought it was MS Office's error, so I contacted MS office 365 support. However, after running several tests, we found that temp files will be created only when:

1. The document is created within Dropbox environment

2. The document was initially created on other directories like Desktop, Documents, etc., and then moved into Dropbox. Even if they are moved out of the Dropbox later, they will still create temp file when saved

The temp files do not have any content. According to MS support, they were created for AutoSave function, but should be invisible or automatically deleted after the documents were saved and closed.

What is possibly the reason behind? And how can I fix it so that there is no temp file seen in Dropbox?

Thanks,

Christine

Hannah

Hey @Christine2024, thanks for reaching out to us.

I moved your post to a thread that has some info relevant to your query.

Can you try Walter's workaround above, to see if that helps?

Christine2024

Hi Hannah,

Thank you for your quick reply!

I have tried Walter's method (pausing syncing - editing / saving document - resuming syncing). The temp file will still pop up after the syncing is resumed. And since I am using Dropbox for work which requires short turnaround time, it's not easy for me to perform those steps every time I edit files.

I understand that temp files are created by MS office apps instead of Dropbox, but this issue only happens in my Dropbox. There's no temp file created after saving files on Desktop or OneDrive.

Hannah

Thanks for getting back to me, Christine.

Just to check, if you simply close the Dropbox app and try to replicate the issue, does it persist?

Christine2024

Hi Hannah, I tried uninstalling & reinstalling Dropbox on my PC and the same issue still exist.

Hannah

How about when the app is closed or uninstalled? Does the issue persist then too?

Christine2024

After uninstallation the files will not be available on Desktop - Dropbox. Saving files on webpage won't create temp file.

Hannah

Simply uninstalling or closing the Dropbox app, shouldn't remove your Dropbox folder; would you mind checking, just by closing the app and let me know the results please?

Christine2024

Hi Hannah, the issue still exists.

Nancy

@Christine2024, hope it’s OK to jump in.

Have you also checked the version history of these files? Does it show more details on the temp files that keep being created?

Feel free to upload a screenshot of what you see.