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Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

Hi All,

I am running Dropbox on Windows 10 and am experiencing daily BSODs, usually 2-3. When I open Event Viewer, I can see Errors for DbxSvc with Event ID 281. The event details are as follows:

Log Name: Application
Source: DbxSvc
Date: 25/03/2021 2:36:39 PM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: CORSAIR540
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DbxSvc" />
<EventID Qualifiers="49154">281</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>4</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-25T03:36:39.5550831Z" />
<EventRecordID>48272</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CORSAIR540</Computer>
<Security />
</System>
<EventData>
<Data>(-2146885628) Cannot find object or property. </Data>
</EventData>
</Event>

I have tried reinstalling the desktop app to ensure the app is up to date, but this has not resolved the issue.

Wondering if anyone is able to assist or provide me with some guidance?

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All comments

Jay

Hi @e_cormack, thanks for messaging today!

Are you receiving any actual errors from the Dropbox desktop application?

Do you experience any kind of performance issues?

This will help me to assist further!

e_cormack

Hi Jay,

Thanks for reaching out to me, much appreciated.

No errors that I am aware of from the Dropbox app. As for performance issues, none that I am aware of. There are no other events in Event Viewer that correspond to the BSOD.

Jay

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

e_cormack

Hi Jay,

I am on a Dropbox Plus plan. Two separate users spread across five devices - myself with desktop/laptop/mobile and my business partner on desktop/laptop.

I have just followed the steps you have provided with the advanced uninstall and reinstalled on my affected device. Prior to the uninstall I experienced two BSODs. I will provide you with an update tomorrow to see if I have experienced any further BSODs.

Thanks,

Evan

Jay

Thanks for the info, keep me informed of any changes!

e_cormack

Hi Jay,

Just experienced my first BSOD of the day - same issue, Error in Event Viewer DbxSvc with Event ID 281.

Any ideas on next steps?

Jay

Thanks for the reply, I'd recommend contacting the support team for further assistance on this matter.

They should be able to investigate this in more detail.

Ajedesign

Hi,

I'm having the exact same isse with multiple BSOD on a daily bases triggered by DbxSvc Event ID 281.
Did you sort out what was wrong?

BR,

Andreas

Pete1010

Same here. Tried complete removal of Dropbox and reinstall newest version from Dropbox website, 143.4.4161. Any help from Dropbox?

e_cormack

I followed the instructions provided by the support team, and still received BSODs. Completely uninstalled, edited my registry to remove Dropbox completely and then reinstalled and it has been working fine.

donwright

My i7 64gb XPS Laptop has this error (has since beginning of pandemic after numerous -wipe -reinstalls

So does my BRAND NEW i9 128 GB ram Desktop Overkill build. Hope to migrate to synology cloud since dropbox is constantly using so many resources (top 3 always)

Never BSOD - -- but always causing hangs and such - - - I've adopted the habit of only running the app to let it "SYNC" at night when I'm away from the computer because it drives me nuts to know that NONE of the errors are being "noticed" by the updated and current dropbox APP itself - - - just windows dealing with them.

34 of them in last 24 hours . . . .

476 in last 7 days, and 2074 in last 30 days

TS55

Same here. BSOD several times in a day. Dropbox Plus. Single user. Ver. 171.4.6182

Walter

Hey @TS55, sorry to hear about this.

Could you please clarify your device's exact OS version and approximately how many files you've got syncing in your Dropbox folder?

Also, have you tried troubleshooting steps so far, like reinstalling the app etc.?