Some files shows 0 byte

Question

So I have some files showing 0 bytes on Dropbox website.

When I try to download individually a file, it's gonna be a 0 byte file and when I try to open it with a text editor it's empty.

When I use an app to synchronise files on Windows with the app, it still show 0 byte et and it's empty.

But If I download the whole folder from dropbox website, the files have the correct size... And I can use them.

It's seems to be only font files for now. (I haven't checked my whole 3To of data yet).

Any ideas to fix it ?

Typearture · Answer

Hi Nancy, in the meantime I have tried other methods, but to no avail. I can't even drag screenshots from my Windows machine to here to post, they are stuck at 0kb and unable to upload. I do however see nothing special in the properties: the file is set at 0kb, and there are no restrictions (owners/read-write/locked).

I expect this is some kind of read-write permission/security issue?

In the meantime I use the browser version of Dropbox, which works fine, but a bit cramped on the screen real estate.

Nancy · Answer

Can you please right click on couple of these files, after you’ve downloaded them, and select to see their properties?

I’d like you to send me a screenshot of what you see then, if you don’t mind.

Typearture · Answer

Hi @Nancy

Both machines are logged in on the same dropbox, so for my Mac I just drag them over, for the Windows machine I download them through the Dropbox-S app. In the app on the Windows machine, dropbox.com and in my Mac finder, all files are shown correctly.

It's only when I download them through the Dropbox Windows-11 S app that the fonts are set to 0 bytes.

This could be an Windows 11-S issue though, the files are probably seen as installable software (which they are in the end) and disabled. This is fixable through an upgrade, but as I need to test things in 11-S, I rather keep it this way.