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Dropbox S is activated when Valorant is active

When I lunch Valorant or during the game Dropbox mode S the type already installed in Win10 appeared in task manager. I try to understand which situation made this. Valorant's (useless) support give me a very worst solution. I just try here to understand what kind of call Valorant make to activate Dropbox in background.

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Rich

@dodisnake wrote:
I just try here to understand what kind of call Valorant make to activate Dropbox in background.

That sounds like something that only Valorant Support would be able to explain. Dropbox isn't going to have any insight into what other applications are doing.

dodisnake

I put the term useless because no one gave me an answer (even for other problem look like a Valorant server's issue). Only a very lame solution (I don't even know if my message arrived to the programmer area). My idea was if I know how dropbox was called I can understand how Valorant make that call and wrote a message for that support to make a patch. If we put a very wrong/bad way must be a privacy issue from Riot.

Jay

Hi @dodisnake, could you clarify the exact behavior as it happens step-by-step?

Does it occur the moment you launch Valorant, or after the menu or match begins? What exactly appears on screen?

Any other info or screenshots would be helpful!

dodisnake

It happens some moment later when Valorant start.

Jay

Are you using the Dropbox for S Mode app, or do you use the normal Dropbox desktop app for Windows?

Do you have any related app for Valorant that could be trying to access Dropbox? You can see the list of your connected apps from here.

dodisnake

Dropbox for S mode app already installed in win10. I cannot say if theres another app or programm activate it in background. My investigation started a over a year ago when Valorant became accessible for all and, the server, started to be instable. The different type of problem became more strange. Even I segnalated the song is the same "your (my) pc is the problem". I cannot say precisely but 2 month ago I see that but Valorant's support give me a no professional answer.

Jay

Are you using Windows in S Mode, or a virtual machine? What exactly happens when Valorant opens? Could you get a screenshot to show us?

Does the Dropbox for S Mode app pop up over Valorant?

dodisnake

I hate windows 10 in S mode. I had a windows 10 PRO I found dropbox mode S app already installed in this copy of mine. When I lunch Valorant (the game not the Riot luncher) this app start in background or immediatly or after a few seconds. No pop-up or other windows. The screenshot may I attach when Valorant finished the update

Walter

Hey @dodisnake, sorry to jump in here, but have you tried reinstalling both the Dropbox app and Valorant to see if that improves matters at all?

If your computer supports it, have you considered removing the S mode app and use the desktop app instead?

dodisnake

dropbox in backgroundWell yes is the same lame solution put Valorant's support. Why I need to choose the desktop version? The app version is more light for my use.

Hannah

Hey @dodisnake, just to clarify, are you only seeing the Dropbox for S mode app running in the background in your task manager?

Or does the app also open on your screen, while you're in the game?

If you haven't done so already, can you restart your computer, to see if that helps?

dodisnake

In the screenshot you see the windows bar where you find program active date and time. You see Dropbox windows active? I say it was running in background.

Jay

Okay, so the Dropbox app runs in the background. Does it pop up during the game itself, or affect anything else?

It would be normal for the app to have services running in the background while using other apps.

dodisnake

Well every time I start Valorant appeared in background. Not show other part. The effect its only in the game because, Valorant, its not optimized and I had a "potato pc". Put a little slow in the game if I not turn off. I don't wat to put a guilt on dropbox because serve me good. I put a guilt on Valorant because it create a call for Dropbox. Sometimes other microsoft control software is in background when Valorant running.

BenDBX

Hi @dodisnake, would it be possible to submit a screenshot of the shortcut tied to your Valorant executable? You can reach this by right-clicking the Valorant exe on your desktop, selecting properties and navigating to the Shortcut tab. It's possible that your Valorant .exe is somehow tied to Dropbox.

dodisnake

In this point theres nothing can tied up Dropbox app the link is ""E:\Riot Games\Riot Client\RiotClientServices.exe" --launch-product=valorant --launch-patchline=live". Just like I already sad its something happen when Valorant start. Make a strange call can activate Dropbox nothing less.

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

dodisnake

put removed on my name

Megan

Hi @dodisnake, I just sent you an email, I'll see you there!

dodisnake

I received a mail where my problem had a new interaction/update but, the link, put me on the main page of the support

Nancy

Hi @dodisnake!

Just to clarify, are you unable to reply back to the email you received in the same email thread? Which link did you click on before being redirected to another page?

dodisnake

I received this link https://www.dropbox.com/support/ticket/21466859 but, when I open, start to find this site location, the dropbox's site server go to timeout and I goto the landing page of dropbox support.

Walter

Hey @dodisnake, sorry to jump in, but I just wanted to ask if you tried to reply back to your ticket through your email and not via this link.

If not, could you give it a go and let us know how it goes?

dodisnake

@Walterok please retry it because I give up to make a response because I delete that message

Nancy

Hi again, @dodisnake.

Please kindly note that we can’t reply to your support ticket. If you open another browser on your computer, and go to this page, are you able to access it from there?

dodisnake

The link is the main page of dropbox's support. I can open it.

Megan

Hi @dodisnake, I just created a new email for you.

Please reply back to me, as soon as possible. Thanks!