How do I get rid of Dropbox Backup -- the PC folder that appeared in my Dropbox folder? It includes folders I don't want backed up, i.e., Documents and Downloads. I'm on a PC.
Hi there @Susanna S.2, thank you for reaching out.
You can disable computer backup, following the steps on this article.
Make sure to select "Keep content in folders on this PC" during the process, to return the folders to their original location.
Cheers!
Thanks. I figured it out. I'm still angry that Dropbox decided to back up my Documents and Downloads folders. My attempt to undo that lost me a year's worth of Zoom recordings (which I'm still hoping to get back from Carbonite because of course Dropbox didn't save them).
Thanks. I figured it out -- but I'm still trying to get back a year's worth of Zoom recordings. They couldn't be restored from Dropbox, so now I'm trying to get them back from Carbonite. This is proving difficult. I've lost my faith in online backup services. If/when I get my Zoom folder back, I'm going to do what savvy friends have been advising for years: back everything up to an external hard drive and don't rely on online backup services.
Hi, I want to delete backup and turn off. I only have basic Dropbox and when I get the menu I do not appear to have the sync and backup tab which the support says you need to allow access to backup! Can anyone please help, advise.
Hi @ClockRoy, welcome to our Community!
As a first thing, you need to make sure you're checking your desktop app, and not accidentally looking at your account online for these tabs. Have you tried accessing your Sync tab, using the app's preferences?
Can you also try to disable the feature online, using your Backup page? Give it a go, and let me know of any updates.
Thanks!
Hi Megan,
I have the app on my desktop PC and if I single click nothing happens, if I double click it opens Dropbox with the explorer window and all files are shown but there is no home or other Dropbox to click. If I open the app on my tablet I have the menu and home button etc. I can access personal details settings etc. But there is no preferences tab. Also when online on the Dropbox site I cannot find a backup page. Why cant you just make it easy to access backup from the tablet app? I just have loads to delete from backup and free up space.
Best regards, Roy
Hi @ClockRoy, could you send me a couple of screenshots of what you see on your end, on your device?
Also, please make sure you're clicking on this icon, that's located next to your WiFi on the task bar.
Screen shots
Hi @ClockRoy, thanks for the screenshots!
It seems you're not clicking on the right icon, in order to follow the steps. This icon will open your Dropbox content locally, not the app's settings.
You'd need to locate your Dropbox icon on the task bar, next to your WiFi, and date-and-time icon.
Can you see it there, and follow the steps?
The icon shown is in the taskbar there's nothing between that and the wifi symbol only the weather??
In this case, can you do a quick re-installation of the app using this link @ClockRoy?
Tried that a couple of times , still the same result. Can you turn off my backup and delete it. There is nothing there I want?
Regards,
Roy
We don't have access to account-specific info on our end in the Community to do that @ClockRoy.
Can you also send me a screenshot of your task bar, and specifically what you see next to your WiFi? Also, if you visit your Backup page here, what do you see?
Hello Megan,
Firstly thank you for your patience and persistence with helping me with this problem. I used the link to open the backup page and was able to delete the drive, which has solved my problem. I have tried to access or find the backup page without any success. Does it have a URL or can I access it easily somehow? It is probably turned of now anyway.
Many thanks once again....
Hi @ClockRoy, glad to see everything is resolved!
You should be able to to reach the page, using the link I provided. Have a lovely weekend ahead,enjoy!
