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I keep getting a request from windows to install a Dropbox Update, but nothing happens.

I am using Windows 10 [upto date]

I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day.

I have agreed to the update and also not agreed...... I wondering if it is a scam......... it does come with certification.

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Megan

Hi @beastie, let's jump right into this!

You mentioned that you see a Windows notification for the Dropbox update, so most likely that wouldn't be a scam.

Have you tried to restart your device? If you have, and nothing worked, could you also send me a screenshot of the pop-up message that you see on your end, so I can have a visual too?

Keep me posted!

beastie

Thanks for your help

I tried a Reboot already

It was on my PC twice but I think I messed up on screen shot....... I will send when next up on screen

beastie

The Windows message to update dropbox says>>> CLSD:(4942331-4EDE-838E-F8C8F3F6BF62

I am unable to prntscreen

I hope you can help

Hannah

Hey @beastie, can you use this website to help you take a screenshot of the message?

Once you've taken it, you should be able to see a camera icon above the reply box here on the Community, so you can attach your screenshot in your next reply.

beastie

I have rebooted....... here is the message I get it 5/6 times a day

beastie

Hannah....... I did give you the error message here it is again

Jay

Hi @beastie, have you changed the UAC settings on your machine to be more sensitive?

Did you install the Dropbox desktop application with admin privileges by following these steps?

beastie

I have not touched UAC settings

I am the administrator

Jay

Did you try to update the Dropbox desktop application manually using this link?

beastie

Thanks for your help I have Dropbox 166 4 2920 already installed which I think is the uptodate version.
I have adjusted the UAC and then set back to my normal setting 75% I hope it has fixed the problem.

I will let you know if Dropbox is still trying to update

Beastie

beastie

Thanks for your help I have Dropbox 166.4.2920 already installed which I think is the uptodate version.
I have adjusted the UAC and then set back to my normal setting 75% I hope it has fixed the problem.

I will let you know if Dropbox is still trying to update

Jay

Thanks for the update, If you need any further assistance in the future, please let me know.

Enjoy your week!

beastie

Regretfully still getting request for Dropbox update, 2 came thru yesterday when laptop was not in use on standbye.

Do you know what that windows message is? Do you think this is a Windows problem???

Jay

We've not experienced this issue with other users, however, we can try these steps. Try manually running the DropboxUpdate.exe application by using the following steps:

Open a Windows File Explorer (not Internet Explorer).
Type %ProgramFiles(x86)%\Dropbox\Update into the address bar (include the % percent signs) and then press enter.
If you get an error that says "Windows cannot find... please try typing %ProgramFiles%\Dropbox\Update into the address bar instead and then press enter.
If the folder comes up, you should see an option for "DropboxUpdate.exe" (the ".exe" extension may not be visible).
Double-click on the "DropboxUpdate.exe" application in this folder. This should force the Dropbox installer to run and check for the latest version of the application.
If you do not see "DropboxUpdate.exe", please navigate to https://www.dropbox.com/install and select to download the "offline installer" under the large "Free Download" box.
Run the installation file to re-install the Dropbox application.

Please note that this should prompt the application to update to the latest version available.

If the issue continues, please try whitelisting the application DropboxUpdate.exe in any antivirus or firewall applications on your computer and your network, and then try going through these steps again.