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Bring back the option to automatically download files to Desktop

tko1908

Hi, this was previously an option, but for some reason, DropBox removed the option in the latest update, which really increases work flow time to my business and employees. Please bring back the OPTION to automatically download files to the Desktop app/folder. This used to be an option, but DB removed it, giving paying members LESS options to interact with their service.

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Jay

Hi @tko1908, since the recent change to the Mac OS verison of the desktop app, files will now automatically appear as online-only and will need to be marked as available offline to download fully to your machine.

If you have folders, you could mark the folder as offline, and files within it would download.

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Hannah

Hey @tko1908, thanks for reaching out to us.

Can you please clarify what you're referring to?

Are you referring to new files syncing as 'online-only' instead of 'available offline' on the new Dropbox for macOS app?

If not, any additional info would be really helpful.

Thanks.

tko1908

Hey, Hannah.

I use the DropBox Filder in desktop - not the app (although I believe the app is running invisibly in the background?).

Anyway, yes, when I (or my employees) upload files on iPhone, they no longer automatically download to our desktop DB folders. This used to be an option but with the last DB update, the option went away.

Not sure what is dangerous about offering it as an option that users could use or not use. The workflow for myself (and employees and accountant) to be forced to manually download every file to our desktop folder has increased our time notably.

Jay

If you have folders, you could mark the folder as offline, and files within it would download.

tko1908

Giving that a try - I'll get back to you.

Walter

Take your time to test this out @tko1908

Just let us know of any updates when you get the chance.

tko1908

I think that worked! I made the entire DB folder "Available Offline" on my desktop and uploaded one pic to the main folder and a subfolder and both synced without me manually downloading. Fingers crossed this stays the solution!

Walter

I'm happy to hear this worked @tko1908

Let us know if anything else comes up!