Fix incorrect internet speed warning when downloading large Dropbox Transfers

Question

I'm not sure if it's a lot of files, or a large size that triggers this warning. The warning claims the internet connection is not fast enough, and also suggests moving to spot with better signal, erroneously assuming it's a wifi or cell connection even if it is hardwired.

The warning is incorrect.

For large transfers, it come up on any internet connection I've tested, including very fast home internet (300mb/s down) and very fast commercial dual 10gigabit fiber connections at a film post production facility in NYC.

It looks sloppy to be sending my clients big files, and have them see this warning, when they connect from a state of the art, top 0.01% internet connection designed specifically for downloading large files quickly.

Walter · Answer

Hey @pk_nyc, sorry to jump in here, but could you ask them to clear their browser's cache or try another one?

Also, have they tried rebooting their computer and router at all since they got this message?

If it's not too much to ask, could you also clarify the app's extension? Is it perhaps an archive/zipped file or a package/container file?

pk_nyc · Answer

@Nancy @Megan

Hey - just another bit of info here.

Just got a report of this issue on a transfer that contains only a SINGLE large file. You can see the warning message still says "multiple files", so who knows what it's attempting to actually warn about, but it does seem to be triggered by a large file size alone.

The person downloading this file is on a commercial dual gigabit connection in midtown Manhattan, state of the art facility, specialized in large internet transfers, and definitely definitely no reason they would have trouble downloading.

Nancy · Answer

Thanks for the additional info, @pk_nyc!

I’ve passed your comments as feedback to the relevant team, so that they’re aware of this.

If you need something else though, please let me know.