Child Item

Zoom recordings not being uploaded

Hello!

I have connected Zoom to Dropbox, and for a few months it was working great.

Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.

I get the usual message from Dropbox that says " ... recording is taking longer than usual to be copied", but then only the .vtt file gets copied across.

I have checked, and there's plenty of quota.

Recordings are around 200-300 MB.

What can I check / do?

thanks!

Find more posts tagged with

Third Party Integrations

Closed - Inactive

Comments

Mark

Have you tried unlinking and relinking?

Making sure you've enough quota?

naima

Thank you Mark -- yes, I did.

And yes, there's plenty of quota left.

Megan

Hi @naima, I'd be more than happy to help!

Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps.

Let me know of the results!

naima

Thank you Mary.

I did that.

Megan

Hi @naima, are you the person that create/host the meeting in Zoom?

Do you have any screenshots of the message that you see when this happens?

naima

Yes, the Zoom account owner is creating the meetings.

I know it was done correctly because it does work *sometimes*.

I cannot find a pattern that explains why it works sometimes and not others.

Not file size, time of day, number of participants, recurring meeting or standalone … it’s just random.

There is no error message. Just the standard email that says, “ … it’s taking longer than usual to copy” from Dropbox.

Really baffling.

I’ve disconnected and reconnected a few times.

Will watch behaviour now for the next couple of days.

So frustrating.

Walter

Thanks for keeping us in the loop @naima - please let us know of any updates!

naima

Hello,

Observed — same weird glitch. 1-2 meetings get copied across, but the rest:

- folder gets created

- one file only gets copied (the transcript)

I have disconnected / reconnected.

Confirm plenty of space quota left.

Meeting created by account owner, and logged in

What else can I try to fix this please?

Jay

Hi @naima, do you see the missing recordings saved on the Zoom cloud?

Did you have local recordings enabled for the Zoom meetings?

naima

Hi @Jay

Yes, I can see them in the cloud.

What do you mean “local recordings turned on”?

I recorded these to the cloud, not locally.

3 meetings yesterday. Two got copied, one didn’t.

Really baffled.

Jay

Have you experienced this issue before or since the last time?

Were there any recent Zoom, Dropbox or OS updates during that period?

bgolden126

This just started happening to me too. The integration has been automatically uploading Zoom recordings to Dropbox all year no problem, and now anything longer than 30 minutes doesn't upload.

- YES I have enough space in my Dropbox.

- YES I've disconnected and reconnected Zoom.

Same error message everyone else gets:

"A recording of your meeting, [MEETING NAME], is taking longer than usual to be copied. You can still find your Zoom cloud recordings at [ZOOM LINK]. Check your Zoom user settings to make sure that Dropbox can copy your recordings."

Has anyone determined whether this is a Dropbox or Zoom issue?

Megan

Hi @bgolden126, I just sent you an email!

I'll be more than happy to continue troubleshooting with you there. Cheers!