Child Item

Never-ending Backup in Dropbox Backup

For a couple of weeks now I have noticed this phenomenon...

When I opened the Dropbox Menu icon on my iMac I noticed that the Mac was backing up yet "Everything is up to date". I have checked in Finder and all the files that should be backed up are backed up (or are they?) because the green tick is there as would be expected.

Has anyone else got this problem and any ideas as to how I can fix this?

Dropbox Backup Screenshot .png

Find more posts tagged with

Desktop

Sync

Dropbox Backup

Insightful

Closed - Partially Delivered

Accepted answers

jhedleyj

Hi Megan

Good news!

I deleted version 159.3.5865 and downloaded/installed version 158.4.4564 and all is now well.

Many thanks for the help from you and your team.

John

All comments

Rich

@jhedleyj wrote:
I have checked in Finder and all the files that should be backed up are backed up (or are they?) because the green tick is there as would be expected.

That's referring to files that are syncing. I don't think that includes any backups you may be running. Do you set up any backups? Check your Backups page?

jhedleyj

I don't think there is a problem with syncing. Files I used this afternoon are already up in the cloud (very fast too!)

I have the usual folders being backed up (see Screenshot). Everything seems to be there what should be there eg files I created this afternoon.

Dropbox Backup Folders Screenshot.png

I also have an external SSD being backed up which is working very smoothly with no problems. The Mac is still showing "Backing up" despite the files having been uploaded.

I have checked my syncing Bandwidths and both upload and download are set to Unlimited.

Megan

Hi @jhedleyj, how are you today?

Interesting behavior you got going on there.

Can I ask the version of the desktop app that you have installed on your device? You can see this by hovering your mouse over your little Dropbox icon, that's on your menu bar next to your WiFi icon.

Let me know more, and we'll take it from there!

jhedleyj

Hi Megan

The icon says “Dropbox 159.3.5865 Up to date”.

In the meantime nothing has changed. The dropdown panel still says it is still backing up but at the same time it is up to date!

Regards

John

Jay

Hi @jhedleyj, do you have any files that are currently in use, which might prevent them from being uploaded to the site?

jhedleyj

Hi, Jay

I have checked through my most recently used files and can find nothing unusual. I have checked through the files I have backed up and all of them have the green tick next to them. I have also closed all my apps except for Safari and stopped my Time Machine backups. No change.

Curiously, The folders I backup from my Mac are exactly those that I have stored on my external SSD but they back up at different times. The SSD backup takes place in the early hours when the Mac is not being used at all. I shall unplug the Time Machine drives and my SSD to see if that does anything.

Megan

Hey @jhedleyj, while you're at it, you might also want to leave the Beta testing and after that install the stable version of the app.

I'll be waiting for your updates.

jhedleyj

Hi Megan

Good news!

I deleted version 159.3.5865 and downloaded/installed version 158.4.4564 and all is now well.

Many thanks for the help from you and your team.

John

Megan

Amazing news, @jhedleyj!

Enjoy the rest of your week ahead, and let us know if you need anything!

jhedleyj

It's happening again! I downloaded 158.4.4564 as advised and everything has been fine - up until today. The dropdown from Menu icon says " Everything is up to date" but at the same time the Mac is constantly backing up. I notice that the version now installed is 159.4.5870 (which I did NOT install!) Does it automatically update? If so can I have my self-installed version back, please?

Walter

Hey @jhedleyj, sorry to hear you're having issues with this again.

Could you send us a screenshot of the app's exact status so that we can have a visual too?

As for the desktop app's update to the most recent version, yes, this happens automatically and can't be disabled at this time.

jhedleyj

I have just tried the time-honoured procedure of rebooting the computer - no luck. I then tried just quitting Dropbox and re-opening - no luck. I then tried signing out of Dropbox completely but with some trepidation as it completely reset the file locations etc. as though I was removing Dropbox completely. My next step was to simply sign back in to Dropbox and after the app had re-indexed all of the files everything is now OK! (Thank goodness!) So that's it - problem solved! Thanks for your interest and prompt reply.

Regards

John

Megan

Amazing news you got going on there @jhedleyj!

If you need anything else, we'll be one post away. Cheers! 😎

jhedleyj

Hello all

Sorry to tell you but it's happening again for no apparent reason. "Everything is up to date" and " Backing up" all at the same time!I have tried re-installing, restarting as before but nothing is working to fix it. Backing up is happening but I do not really know if it ever completes. Still on version 159.4.5870.

Screenshot attached.

John

Screenshot 2022-10-25 at 15.14.55.png

Hannah

Sorry to see this issue returned for you, @jhedleyj.

Can you check the status of the backup on the web surface? Do you see any issues there?

Also, if you leave it for a while, does it stop "backing up"? Does it ever go away?

jhedleyj

I hope this is what you mean by web surface. You can see that it is "done" which i assume backup is complete.

Screenshot 2022-10-30 at 10.37.13.png

If I quit the app and then sign in again it says "Backup complete" then a few seconds later the problem reappears and stays. As far as I am aware everything is backed up but I cannot be sure.

Walter

Hey @jhedleyj, sorry to jump in, but would it be OK if we reach out via email to have a further look internally at this point?

jhedleyj

Yes. That's fine!

Walter

Thanks a bunch @jhedleyj - you've got :envelope:

dwelcher

I have the same issue. I started the Backup of my external drive two weeks ago, and it says it's finished----but the icon never reverts to the "ready" image. I'm using version 176.4.5108, which I think is the most current version.