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I can't sign in on Dropbox Passwords; it gives me a white screen

302 Found The resource was found at db-h7jedxpzkl1q5m6://1/connect?oauth_token=oauth2:&oauth_token_secret=REDACTED&uid=427185579&state=oauth2%3Afd0575b2659029a175b71f3e5d07d5ce; you should be redirected automatically.

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unknown

Hi @Walter , I am using basic plan. I only use one device. I don't use Dropbox passwords browser extension. They are IMG_COM_20220921_2332_58_7592 (1).jpg IMG_COM_20220921_2332_58_7943 (1).jpg IMG_COM_20220921_2332_58_8364 (1).jpg my error screenshot. Thanks.

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Hannah

Hey anonymous, thanks for bringing this to our attention.

Are you having this issue with the browser extension or the Passwords mobile app?

And is it the first time you're using Passwords on the particular device?

Keep me posted and we'll go from there.

unknown

I am having a problem with password mobile app. No, this is not a first time. I use same device(Samsung Note 10) every time but there was only one time I used Samsung A9 device which was my business device. Is there something wrong with VPN while using the password mobile app? My default browser is chrome app. I tried Firefox browser instead of Chrome. While I am using with Firefox, the error message receives which is (302 Found The resource was found at db-h7jedxpzkl1q5m6://1/connect?oauth_token=oauth2:&oauth_token_secret=54aoJ2XuM20AAAAAAAAAATIZkfMlAys70AOTxHckuoH_NLmlRAVnf-rjRecAI5RY&uid=427185579&state=oauth2%3Afd0575b2659029a175b71f3e5d07d5ce; you should be redirected automatically).

Walter

Hey anonymous, sorry to jump in here.

I'm sorry to ask but I'm slightly confused; are you using the mobile Dropbox Passwords app or a web browser and the Dropbox Passwords browser extension?

Could you send us a screenshot of the error you're getting so that we can have a visual too?

Have you cleared your browser's cookies at all lately and did you try another wifi network or doing this via cellular data?

unknown

Hi @Walter, I am using mobile dropbox password app. I don't use Dropbox password browser extension for autofill password. I only store my private data. I always clear my history, cookies etc. My default browser is chrome. I tried different WiFi and cellular network. The error is the same. Where can I send screenshot? In this reply box, there is no sending option.

Megan

Hi anonymous, if you try to reply back to us from a computer, you should be seeing a little camera-like icon that will allow you to attach your screenshot back to us.

Can you try that? It'd be super helpful for us to have a visual. Thanks!

unknown

Hi @Megan, please checks this photos. They are details of my error.

Walter

Hey anonymous, may I ask what plan are you on and on how many devices and web browsers you're using Dropbox Passwords?

If you're on the Basic plan, there's a device limit you might be hitting, that's why I'm asking.

Out of curiosity, are you able to use the Dropbox Passwords browser extension on any of your web browsers?

unknown

Walter

Could you try installing the Dropbox mobile app on your device and sign in there anonymous?

If you're signed into the mobile app, you should be automatically signed in on Dropbox Passwords too.

unknown

Hi @Walter , I accidentally found my issue, while upgrading the basic plan. But I would like to ask questions. In security settings at Dropbox password app, both mobile and web browser extension, there was no removing options for signed in devices. As shown in figure, There was same device for 3 times, so I can't log in Dropbox password both mobile app and browser extension. I would like to know, how to unlink devices from Dropbox password either mobile app or web browser extension. If unlink the devices can't be, the basic plan won't use. In a mean while, there was no linking devices at Dropbox account.

Walter

You should be able to unlink the Dropbox Passwords app from your devices using the Dropbox settings page for your account.

To do this, navigate to this page and scroll down to the section "View Dropbox content"

You will see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending on how many different devices you have setup Passwords on.

From there, you can click on an entry, and select "Disconnect" to unlink your Dropbox Passwords account from that device

If you are planning to remove or unlink Dropbox Passwords on all of your devices, please ensure that you have printed or saved your recovery words beforehand, as otherwise you will not be able to gain access to your Passwords account again.

Let me know how it goes anonymous

unknown

@ Walter, At this page, Dropbox connected app(photo attached), there is one connected app. But the error still occurs(photo attached). What should I do for next step?

Jay

Hi anonymous, what happens if you tap 'I don't have my other device'?

unknown

Hi @Jay , If I tap, 12 recovery words appear. I know that words.This is not my problem. I'll show the details of my problem(attach photo). In basic plan I can't sign in Dropbox password both mobile and browser extension. It stops at white screen( attached photo). After upgrading plan I can sign in. It says more than 3 devices( attached photo). There are 3 devices which are highlighted ( attached photo). These devices are only one device not 3. Why this happens? In Dropbox account there is only one connected app. I tried after unlinking app first before sign in Dropbox password browser extension the error still occurs . I only want to know how to unlik these highlighted devices. I don't find anything the possible ways.

Jay

Assuming you have printed out your recovery words, are you certain you've completely removed the Dropbox Passwords app from the Dropbox site in your last image?