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Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other.

I am using a Windows 10 Laptop if that mean anything.

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Hey @x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

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Have you actually logged in to your account and set it up on the device yet? Those options looked greyed out as the system isnt running yet.

Make sure you are logged in, set up and syncing and THEN set it up. OR uninstall completely and reinstall and use the advanced options to set it up as you go.

It's logged in which is why I am confused why it doesn't show properly.

What is the Dropbox version and what does it say if you mouse over its icon on your status bar?

Dropbox 157.4.4808

Up to date

Oh sorry, the grey was indeed because I wasn't login after I reinstall

but the options are still the same regretless

The only option I have are selective sync

Hi @x184926, I'd be happy to help with that!

If you access your Dropbox folder, and right click on a file, or folder what options do you have there?

Also, do you use a paid plan on your end, since this feature would be for subscribed users only?

Let me know more!

So if I am a free user I can't have the files be online-only sync?

Hi @x184926, I'm afraid that you might not have access just yet.

However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts.

What is your plan at the moment?

It's showing I am in standard plan, my co-worker doesn't have the same issue with me.

Hey @x184926, sorry to jump in, but I just wanted to mention that you should be able to use Smart Sync since you're on the Standard plan for Dropbox for Business teams plan.

What options do you get when you right click on files you've stored in your Dropbox folder on your computer?

Have you rebooted your computer at all lately?

Did you install it with admin privileges in the first place?

Let us know what you find!

Is there personal/business option? I don't remember choosing one, I just install as it is.

Mainly using as a member in a company, I remember there was an option way back for me to choose the company suggested option, now it just ask me to select which files to sync(download) into my laptop.

This is all the option when I right click the Dropbox file in my laptop.

Hi @x184926, you earlier mentioned that your app's status was up to date, is that still the status at the moment? Could you send me a screenshot of this too?

Have you by any chance uninstalled the app, then re-installed?

Do you mean this?

I already done multiple reinstall

Hi @x184926, thanks for this!

One last thing, please: Can you send me a full screenshot of your screen, when you right click on a folder inside your Dropbox folder?

Also, do you see any syncing icons on your files and folders?

Just ticks, there are more files that weren't synced

Hi @x184926, thanks for the screenshot!

Have you tried sharing any other file/folder other than the Dropbox cache folder?

In your screenshot, I noticed that you're trying to share content from the Desktop backup folder, right? If that's the case, then this isn't something you can do at the moment due to security reasons.

Ideally, in order to check if the sharing context menu works as intended, you'd need to access your Dropbox folder, and find a file or folder that's not part of your Backup, and try it there.

I don't need anything from my desktop end, I want to sync the file from the company files without download it into my laptop. Is there a way to fix that or not? And why I can't do it now when before it was fine.

Dropbox app should just stay it way it is, now it's a pain in the ass without a proper UI.

Hey @x184926, you can always disable the Backup feature, by following these steps.

If you do that, your desktop files will stop syncing with Dropbox. Provided you want to sync something to us or share, you can always manually move it inside your Dropbox folder and proceed from there.

As for the files and how to stop them from taking space to your device, you can follow these steps.

I hope that clarifies.

That is not what I want,

First, I never even wanted to sync anything from my desktop. No backup, no nothing. Just everything within the Dropbox folder.

Second, I just want to sync my company Dropbox by online-only, without me downloading everything to sync that way.

Third, my Dropbox option aren't even same to my co-worker which is the main thing I wanted to fix.

Hi @x184926, thanks for writing back.

The info I've provided is based on the details you have given us here on the Community. I'd be more than happy to help you understand your options, or even troubleshoot further, in order to get to the bottom of this. However I do need some additional help from your end.

Could you kindly share another screenshot of the context menu when you select a folder or file within the top level of your Dropbox folder, showing the missing Dropbox icons?

As for your files being synced locally, you can select multiple folders together, and choose to make them available online-only at once. Also, make sure the app's preferences are set to sync new files as online only.

Here's your context menu

\

Now tell me where's the option for online-only in this menu when I installed Dropbox

This the the amount that it's trying to download syce into my Laptop which is 0.9TB and I don't want that

Sorry to jump in here, @x184926, but I'm afraid that if your files are still syncing, you won't be able to make them online-only, until they're fully synced.

Can you right click on files that are fully synced (have a green check mark), to see if those ones have the option to make them online-only?

No and it was never an option for me, which is why this post happen

Why can't the app be a lot more simple, just show the option at the first place and that's it

Hey @x184926, sorry to jump in, but may I request another screenshot?

This time make sure to make it full-screen so that we can check the paths of the files you're clicking on and their syncing icons as well as the desktop app's status and version as shown in your system tray.

Thanks so much!

How many screenshot do we need till it's easier to just add a stupid optional button to fix all this crap

Hey @x184926, thank you for reaching back to us.

If you access the app's preferences, under the General tab, are you able to find the option there to opt-in or enable the functionality to make files online-only?

Keep in mind, that even if you enable the feature, you'd still need to wait for the files to be fully synced to the computer, in order to change them to online-only.

No, I checked my company laptops and some of them have to option for online-sync in Sync tab

Does version of the Windows makes a different or just what cause my laptop missing the option in the first place?

Hey @x184926, sorry to jump in, but could you navigate to the Sync tab and let us know what you see there too?

You seem to be on the General tab in your screenshot.

There is already a screenshot on the very first post but here you go

Hi @x184926, you're great, thanks for this!

Is there any possibility that you've opted-out of the Dropbox system extension? Can you try the steps mentioned in this Help Center article, and report back to me with your results?

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