Some folders are not synced under windows 10

Question

Hello everybody,

I hope this is the correct forum section for this thread. I do have an dropbox account with several folders, which are all available in the browser. But on my desktop (Windows 10) PC two folders are missing. On another PC the data is also available.

* The standard setting for new data is "online only"
* Under selective synchronization, I can see the two folders being checked, so they should be synced
* I have tried uninstalling my current version and installing the most recent dropbox software - I do have version 155.4.5493
* When clicking on the dropbox icon in the task bar, it tells me "Your data is up to date"

So at the moment I am quite lost what to do to get the two folders to be synced - Any ideas are welcome, since I really need to work with these folders.

Best wishes

Slev1n

Rich · Accepted Answer

@Slev1n wrote:But on my desktop (Windows 10) PC two folders are missing. On another PC the data is also available.

Are both systems Windows, or is the other system a Mac? Make sure the folders don't have any characters in their names that would be incompatible on a Windows system. This is common when syncing between a Mac and a PC because a Mac can use certain characters that are reserved by Windows. Files or folders with such characters will show up in your account online, but they can't sync to a Windows computer.

* https://help.dropbox.com/files-folders/sort-preview/file-names