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Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others

I'm using both Dropbox and Google Drive for different folders on my Mac. If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on the Dropbox folders disappear. Likewise if the finder extension for New File Menu (a nice 3rd party Mac utility) is active then again the Dropbox finder extension fails to display cloud status. Ditto for Microsoft OneDrive.

I've tried to report this to Dropbox, but the response I get back is that I have to uninstall Goggle Drive and other finder extensions, which is not an option. Since Google Drive and OneDrive and New File Menu can all get along just fine, there is no inherent reason that Dropbox cannot as well if its extension were written properly. Has anyone found a way to either get Dropbox to pay attention to bug reports or to get around this particular one?

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@Hannah :

I solved the problem.

I performed a thorough uninstallation, deleting files and folders one by one, being very meticulous. Despite having uninstalled it and installed the current version, I discovered some remnants of the beta version.

Then I was asked to install Dropbox for macOS on File Provider.

After doing so, everything worked perfectly.

So, the issue was caused by a faulty uninstallation of the beta version.

Please, use this info to help others.

Edouard

All comments

Sadly I dont think so 😞

I have a bug report with them for an issue with shared folders that they've acknowledged nearly a year ago and said 'they have no plans to fix'. Dropbox support is, sadly, very hit/miss and at best poor 😞

I have the very same problems. No what to get Dropbox Extensions on Monterey and Ventura.

Hey @Edouardd, would you mind giving us some more info on your issue?

Are you getting some kind of error message?

Is the Dropbox app crashing completely when the finder extension for Google Drive is active on your computer?

The problem we are talking about does not make the app crash, it makes the finder cloud status icons stop working.

Exactly

DearHannah:

I do not have a ny error message.
Then I upgraded from MACOS 12.4 to Ventura 13.0.1, and nothing changed.
I did uninstalled and reinstalled the Dropbox several times, and also installed in the top of the previous version.

Notice that:
THIS IS WHAT I HAVE IN FINDER. No Extensions at all neither the GREEN CHECKMARK:

In Vetura 13.0.1, the Extensions have two places I can check:

Notice, that there is ADDED EXTENSIONS and FINDER EXTENSIONS.

If I open FINDER EXTENSIONS, I get this screen:

I can see Google and Onedrive extension, but NO dropbox extension.

But if I open ADDED EXTENSIONS:

Here I see DROPBOX extensions ENABLED, as well Google and OneDrive.

So, the interesting part is that, the extension is installed and enabled, but NOT RECOGNIZED as an Finder Extension.

Please, help on this.

Hi @HAK3, you mentioned that you've reported this to our Support team. Can I ask if you have a ticket number reference, that I can have a look at?

Also, @Edouardd, feel free to let me know the app's version, and syncing status. Thank you both!

App Version 163.3.5436

Sync Up To Date

Hi @Megan , any news?

Hi @Megan and @Hannah :

For some unknown reason I am not getting reply from you.
I submitted all requested info from you both, and I did not get anything back.

it is very frustrating a Dropbox that worked bad on MacOS Monterey and now Ventura.
I have a very expensive subscription for a individual. I have being loyal to Dropbox for more than 10 years. 10 years paying more than 270 dollars/year. I think I deserve support, as well everybody else.

please, can I have some attention?

Bellow a copy of the info I submitted:
<<<<<

DearHannah:

I do not have a ny error message.
Then I upgraded from MACOS 12.4 to Ventura 13.0.1, and nothing changed.
I did uninstalled and reinstalled the Dropbox several times, and also installed in the top of the previous version.

Notice that:
THIS IS WHAT I HAVE IN FINDER. No Extensions at all neither the GREEN CHECKMARK:

In Vetura 13.0.1, the Extensions have two places I can check:

Notice, that there is ADDED EXTENSIONS and FINDER EXTENSIONS.

If I open FINDER EXTENSIONS, I get this screen:

I can see Google and Onedrive extension, but NO dropbox extension.

But if I open ADDED EXTENSIONS:

Here I see DROPBOX extensions ENABLED, as well Google and OneDrive.

So, the interesting part is that, the extension is installed and enabled, but NOT RECOGNIZED as an Finder Extension.

Please, help on this.
>>>>>>

<<<<<

App Version 163.3.5436

Sync Up To Date

>>>>>>>

I have the same issue.

Dropbox syncs properly but no finder icons to speak of. I also have OneDrive and GoogleDrive.

Wondering if the fact that my Dropbox folder is not in ~/Library/CloudStorage folder (I believe it was supposed to end up in there automatically with MacOS 12.3 or 12.5). Currently My Dropbox folder is just in the Home folder.

About Dropbox: V165.2.152

macOS Ventura 13.0.1

No, that is not it entirely. I am now running dropbox beta that uses storage in the library folder. The sync icons do now appear to be robust. However, dropbox now disable all other finder extensions for the dropbox folder, and its sub folders. This is not a problem if you also are using for example, Google Drive, because your Google Drive and your dropbox folders should be separate. However, it is kind of annoying for non-sink extensions, such as right click menu.

Hello all! Happy Thursday.

Your feedback, comments and concerns regarding this has been very valuable and I will endeavor to make sure your voice is heard.

I will pass on your comments to the relevant departments so that we can further improve Dropbox. We listen to your needs because it allows us to fully appreciate how our product fits into and influences your daily routine.

If you need anything else, let me know.

@Megan :

Automaticaly my Dropbos got updated to:

But this does not solve the problem.

Another important information I need to bring again is that a month ago I accepted to use the beta Dropbox. Then my computer got completely messed up. Tons of permission problems, Dropbox stopped to sync, and so on.
I uninstalled the beta, and reinstalled the most current version at that time.
Then problem start to happen.

Coul the beta version corrupted something on my machine?

Plese, I need help urgent.

Edouard

Hi Edouard, and sorry for jumping in.

From what I can see from your screenshot, it looks like you’re still running the beta app version (XXX.3.XXXX).

In order to switch to the stable one instead, you’ll need to switch off early releases and then, download the latest app version from this link.

I hope this helps!

Thanks for the screenshot, Edouard!

Since early releases are turned off, your Dropbox app should be switched to the stable version now.

In case you haven’t done so already, can you please click here, let the app update, and let me know what app version you see now?

Hello @Nancy

HERE:

But still same problem.

Check it out:

Additional information:
On FINDER EXTENSIONS, there is no Dropbox:

But on ADDED extensions it is there:

MACOS Ventura now have those options:

I hope this helps.

Edouard

@Nancy , Any news?

I have some updates:

1) Now automatically the version got updated:

2) Now outside DROPBOX, the Finder Extensions started to work:

**** See that I am on a folder level above Dropbox ( ˜/user ).

BUT inside DROPBOX, the extensions still do not work:

I hope this info important.

Do you have any update?

Edouard

Hi @Edouardd, could you try navigating directly to the Dropbox folder and not via this alias (as it has a shortcut icon on the folder)?

Does the direct location of the Dropbox folder have the necessary context menus?

I opened on the real folder, not using alias , as show below:

/Users/edouard/Library/CloudStorage/Dropbox/@ documents/@ DIVERSOS

See, I used the full correct path. But I still do not have the context menus.

See below:

Hey @Edouardd, can you also give these steps a go, to see if they help?

Click on the Apple logo located at the top-left of the screen.
Click on 'System Preferences'.
Click on 'Extensions'.
Click on 'Finder Extensions'.
Only leave Dropbox Finder Integration ticked.
Once this is completed, suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on 'Force Quit'.
Look for Finder on the list.
Click on 'Finder' then 'Relaunch'.

Hello @Hannah :

Twice on this tread, I mentioned that DROPBOX do not show at all on FINDER EXTENSIONS. But show on ADDED EXTENSIONS. I sent print screens also.

So, I will do that on the ADDED EXTENSIONS. and let you know.

@Hannah :

I followed the procedure for both FINDER EXTENSIONS and ADDED EXTENSIONS.
It did not fix the problem.

Still not working.

==>. Dropbox cost much more money than any other competitor, and is the only giving me troubles.

Seriously, I am considering cancel my more than 10 years old subscription, because a problem like this, is not fixed with agility.

Thanks for the update here, Edouard.

Can we actually reach out to you via email, so we can look into this internally?

Hello @Hannah :

I just see your message now. You sent me 4 weeks ago. I am very sorry.
Yes, you can contact me by e-mail:

[removed per the Dropbox Community Guidelines]

Thanks a lot,

Edouard

Hey @Edouardd, thanks for checking back with us!

Before we reach out to you, can you let us know if you've used the Dropbox app in the meantime, and if it has been updated to the latest version?

Are you still running the beta one and are facing the same issue?

chris chris chris

Hi there,

I have just upgraded to a new Macbook laptop and am now facing the same issues - no sync icons and no dropbox options when i right click. I have also done the same processes suggested multiple times and deleted/reinstalled dropbox twice to no avail.

Can someone let me know if a solution has been found?

Hi @chris chris chris, sorry to hear you're having issues with this.

Could you let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment?

If you happen to be running any 3rd party apps on the affected computer, have you tried closing them one by one to see if any of them is causing issues?

chris chris chris

Hi my dropbox version is v174.4.5852 and it says that my files are all up to date. I just upgraded from a macmini (which had no issues), to a new macbook pro laptop and have now encountered this issue. Another member from my team is also experiencing the same issue of missing dropbox icons.

My MacOS is 13.3.1.

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