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Dropbox wont appear after install (Windows 11)

Situation: After re-intallation and advanced re-installation of dropbox I am unable start the program. Dropbox application appears and task manager but there is no folder in Windows Explorer, and no dropbox icon in task menu.
Attempts made to resolve:

* Uninstall and reinstall
* Uninistall and reinstall with defender and windows antivirus off
* Advanced uninstall (confirming registry removal) and reinstall with offline installer

OS: Windows 11

Image 1: Windows Explorer (Drobox link shown at top, no dropbox area on left, no synchronization occuring)

Image 2: Services are Running but cant get Application to open

Services Started.png

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Accepted answers

TimDb

This was resolved by Dropbox support.

* It was determined that the installation had not been completing correctly / fully.
* Creation of a new windows user profile and reinstallation resolved the issue. Likely a setting / corruption was causing dropbox to not be able to be installed correctly.
* Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows.

All comments

Megan

Hey @TimDb, let's see what we can do about this!

Just to double check, when you check next to your WiFi icon, you don't see a little Dropbox icon there, right?

If you do see it there, would you mind hovering your mouse over it, and letting me know the syncing status and version?

Keep me posted, and we'll take it from there.

TimDb

Just reinstalled again from download version and no change (so I'm installing latest version).
Running latest cumalitive update for windows 11.
No icon in the tray
No Image.png

Windows Details:
Edition Windows 11 Home
Version 21H2
Installed on ‎1/‎11/‎2021
OS build 22000.527
Experience Windows Feature Experience Pack 1000.22000.527.0

TimDb

After closing all DB applications and services in task manager and restarting I notice the following error in event viewer.

Event Viewer Issue.png

Jay

Hi @TimDb, thanks for the update. I'd recommend getting in contact with the
support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

TimDb

This was resolved by Dropbox support.

treydyer

Can you send me the steps to accomplish this? Or has there been an update to the resolution as I have the same issue.

TomPr

This is beyond frustrating. The program will not launch. I cannot uninstall it and reinstall. It is like purgatory. What is the simple solution?

Megan

Hi @TomPr, let's see what we can do about this!

Have you tried out an advanced re-install as shown here? Feel free to give it a go, and let me know how it goes.

Thanks a bunch!

karenmmilam

Same! It is so frustrating. I have installed and uninstalled 11 times. Still won’t open or work. I have spent way too many hours on something that should have taken less than 15 min. I just need it fixed so I can get back to work. 😡😡😡

Walter

Hi @karenmmilam, sorry to hear about this.

I'm not sure if this will help, but could you navigate to your computer's Settings → Personalizations → Taskbar → Taskbar corner overflow and set Dropbox to On from there?

Let us know how it goes!

karenmmilam

I will try that. More info….. My new laptop has windows 11. I wouldn’t think that would be a problem. I cannot get Dropbox to show up on desktop or task bar but it is sowing on installed programs. I cannot get it to open. The mouse pointer spins then just stops like I haven’t done anything. Since it will not open I have not been able to log in to download my folder. I have the paid version of Dropbox (don’t remember the name but is about $125 a year). I will try your advice and hope it works. I’ll let you know. Thank you

Walter

Take you time, Karen - just keep me posted!

karenmmilam

No that did not work. Dropbox does not appear in the task overflow in settings. My computer shows it’s installed but still does not show an icon on the desktop or taskbar. BUT shows in program files as being installed.

Walter

In that case, could you try the suggestion from this post and let me know if it helped improve matters, Karen?

DonDon75

Me too.... Windows 11 - none of the techies can help. I've been a Dropbox customer for 10+ years and I can't sign onto my new main desktop...

Hannah

Hey @DonDon75, thanks for the nudge here and sorry to see you're having trouble.

Did you happen to contact our support team about this? If so, can you please give me the ticket number for your communication?