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Your Dropbox is full and no longer syncing

I paid my subscription fee last month on 29th of August, but still receiving "Your Dropbox is full and no longer syncing" this email, please solve this problem. it is so annoying

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Lusil

Hey peeps!

This notification pops up when you are close or at your limit of your storage. Could you please check how much space is being used up by navigating to your Plan tab?

Through the Plan tab, you can see your current subscription, as well as more details on your storage, such as how much space is available, and how much is being used up by regular files and shared content.

If you’re looking to make space, you can do so by removing unwanted folders and files or by leaving shared folders/files. For more info on what happens when you delete files/folders, check out this article.

Please bear in mind that when you reach the limit of your storage then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.

Finally, if you upgraded through the Apple App Store or Google Play Store, then I’d kindly recommend contacting them for more info on your subscription.

I hope this helped! Let me know if you have any other questions and I’ll make sure to get back to you as soon as possible.

Lusil

Thanks for getting back to me on this, @Borney.

In order to further investigate on this then, we’d have to continue this via email. Would it be alright with you if I emailed you to the email address associated with your Forum profile?

All comments

Borney

I am having same issue and it is the 3rd time within the last 6 weeks. Stating my dropbox is 121.1% of 3.8 GB when I do not have that much on my dropbox, verified that yesterday. Not sure what the issue is but now cannot add/save/edit anything on my dropbox. Let me know if you get an answer. Thanks!

Messino

+1 Same here, mine was vinculated with my app store but could't charge this cause I lost that credit card. The suscription is now renewed trough App store but my 1TB space is not back and stills asking for payment... Need to fix this ASAP, I have a too large render queue to deliver, Please fix!!!

Lusil

Hey peeps!

This notification pops up when you are close or at your limit of your storage. Could you please check how much space is being used up by navigating to your Plan tab?

Please bear in mind that when you reach the limit of your storage then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.

Finally, if you upgraded through the Apple App Store or Google Play Store, then I’d kindly recommend contacting them for more info on your subscription.

I hope this helped! Let me know if you have any other questions and I’ll make sure to get back to you as soon as possible.

Borney

No this is irrelevant. It is giving us false information for how full of capacity it is. Its stating 120% and I just went through and there is not that much. Need reply ASAP!!

Lusil

Hey, @Borney!

Could you please send me a screenshot (omitting any personal info) as to where you’re seeing this discrepancy? Are you seeing a different space reported elsewhere?

Let me know!

Borney

Yes but i emailed it back to the forum email. How do I attach it in here??

Lusil

Since it’s an image, you can do it from either options as shown below on my screenshot:

Attach image.png

Let me know if this does the trick for you, @Borney!

Borney

Lusil

Thanks for the screenshot, @Borney!

Do you see the same size being reported via the website if you navigate to the Plan tab by:

Sign in to dropbox.com.
Click on your avatar on the top right corner of your screen.
Select Settings.
Navigate to the Plan tab.

If you do, then please note that your account is reporting to be over the storage limit.

In order for it to sync again, as mentioned previously, you’ll have to make space by removing unwanted folders and files or by leaving shared folders/files. For more info on what happens when you delete files/folders, check out this article.

Let me know of any update!

Borney

No you guys are not listening. This is a glitch! It has happened before,and I need,it resolved now. Its not on my end. I do not have that much space used or shared files. Thanks.

Lusil

Thanks for getting back to me on this, @Borney.

In order to further investigate on this then, we’d have to continue this via email. Would it be alright with you if I emailed you to the email address associated with your Forum profile?

Borney

Yes. Of course

bayviewbuildersinc

my plan has 2 tb. i am using 95g or the two tb.
why do i get messages like this:

Hi Cheryl,
Your Dropbox is full and is no longer syncing files. New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online.
Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

by the way, I am not Cheryl... My name is Brian Purcell
my email address is [removed per the Community's Guidelines]

Walter

Hey there @bayviewbuildersinc; thanks for joining the discussion here.

Can you please clarify where exactly are you receiving those messages? For example, are they a notification within the app or an email?

kcshannon333

This is so distracting and annoying!!! I have done EVERYTHING to get this pop up notification to stop. I KNOW I am out of space and do not wish to upgrade. There is no option to say that I don't want to upgrade. This pop up is relentless.

I have looked in the notification area of the dropbox app. None of the notification boxes are checked off. So it doesn't make sense.

I've also tried the "automation" area in the app. No luck there.

I have checked settings on my actual PC and dropbox isn't listed as an app with notifications.

Make the madness stop!

Frustrated customer

I keep getting incessant messages telling me my account stopped synching, because it's too full. I don't don't want more space. I don't want to add new files. I just want it to store those files. They won't stop emailing! Is my account at risk of losing the files already uploaded? Is there anywhere to email for support?

Mark

So, there is a risk if you are over quota as while it hasnt happened previously the terms and conditions do state that they can delete files or accounts which are consistently over quota.

I do suggest removing files from the account to reduce the quota. You can also look at notifications at www.dropbox.com/account

Frustrated customer

Thank you, Mark! Will they notify before they start deleting? And by notify, I don't mean telling folks to upgrade or that it isn't syncing. I mean straight up telling a person that they will start deleting by <insert date>.
I'm surprised it uploads at all if it's over and that they would then have a problem with what their app allowed.

The link was helpful, as I discovered I could unsubscribe from general space limit notifications. They sent them way too often. Hopefully they will still tell me if they plan to delete, as I'm waiting on a new computer.

Mark

At a guess they would tell you - they certainly tell people before they close accounts for inactivity.... however, whether you get/read/acknowledge is a diff matter!

Megan

Hi @Frustrated customer, how are you today?

Please be aware that Dropbox will not delete any of your files if you're over-quota. If your Dropbox folder becomes over quota, all that should happen is that syncing stops.

As Mark pointed out, if you keep the account active (and by that I mean simply accessing the account) and somewhat below its quota, there's no fear.

Dropbox wouldn't take any action without informing you via email first, unless you breach our terms of service.

If you have any questions, let me know.