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Unable to add comments to Google Docs

While working on Google Doc files that I created within Dropbox, I am unable to successfully utilize the "add comments" feature. I am able to insert a comment and type information into the comment box, however when I click the "save" button, I receive the following error message:

Screen Shot 2022-02-07 at 2.10.24 PM.png

After clicking the "Reload" button, the page refreshes and the comment is no longer available/did not save properly.

Editing within the document is working normally.

My internet connection is stable and strong; this happens with multiple documents. Seems like an issue with the integration between Dropbox and Google. Anyone know what is going on and how to fix it?

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Accepted answers

Emmet

Hello everyone,

Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community.

All comments

Megan

Hi @AGallo, how are you today?

Have you tried the same steps on a different browser in incognito mode on your current one? If not, can you give it a go?

One more question: are you the creator of this document, or has it been shared with you?

Keep me posted.

AGallo

Hi there @Megan.

Thanks for responding to my post.

I created this file within Dropbox. Other users that I've shared access to this file are experiencing the same issue.

The issue I described in my original post persists in Firefox and Safari.

My primary browser is Chrome. I've just tried accessing the file using Chrome in Incognito mode; despite being logged into my Google account, I get this message when I try to access the file:

Screen Shot 2022-02-08 at 1.05.37 PM.png

dgills

We literally are just running into this ourselves. On top of the fact that we can't link to an existing google doc (the Dropbox integration is only allowing us to create a new google doc requiring us to copy & paste it), the broken comments makes this integration almost a non-starter or at least doing comments inline for the time being.

This appears to be cross-browser and definitely applies to document owners as well, FWIW.

Appreciate any support on this! 🙂

AGallo

@dgills Thank you for sharing your experience! I'm sorry this is happening to you as well...but hopefully this will help Dropbox tech support recognize this as a system-wide issue. *fingers crossed* for a speedy resolution...we are losing a lot of valuable time and resources thanks to this integration failure.

dgills

Ha, these issues happen and we totally get it. Glad the support and community is strong here, though!

Ranman

We've been looking to consolidate our applications therefore this integration seemed like a perfect way to eliminate having to juggle assets between two places.

Unfortunately, we ran into the same exact issue. Seems like a completely pointless integration without one of the most important functions of Google Docs.

And God forbid you to reach out to their support team about it. I've had more intellectual conversations with rocks!!!

Megan

Hey all, happy Wednesday!

Can you just confirm for me that the email address associated with your Dropbox account is the same as the email address used for your Google account?

Ranman

Hi Megan. Yes I am using the same email address for both. In fact, you cannot even create a Google Doc in Dropbox unless the emails are the same.

AGallo

Hi @Megan,

Yes, the email address associated with your Dropbox account is the same as the email address used for your Google account.

Additional update: this same issue is now occurring with other files. Initially, it seemed to be isolated to Google Doc files that I created within a certain folder. However, now this issue is affecting other Google Docs that I created within Dropbox.

logodsz

Just went through the same issue right now.

Myrries

I have the same issue now as well. My internet is stable and my e-mail address is the same. Hopefully there will be a solution soon!

AGallo

@Megan This appears to be a widespread issue impacting many Dropbox users. What's the current status of this ticket? How can we escalate it for speedy resolution?

Megan

Hey all, happy Friday I hope you're all doing well!

I'd appreciate it if you could open a ticket number by communicating with our Support team.

Once you do, feel free to send me the ticket ID you'll receive, so I can locate it on our system. If anyone has any issues while creating a ticket, let me know.

Thanks!

Ranman

@megan

Already started one and still no answer. Please help.

Ticket #15746034: Dropbox Support Chat

AGallo

@Megan I contacted Support yesterday and opened Ticket #15761752: Dropbox Support Chat.

After doings so, I noticed that the issue seems to have resolved itself, so I'll be closing out this ticket.

We were able to workaround the issue by: downloading the affected (Google Doc) file, working on it offline (in Word), then re-uploading to Dropbox. On the uploaded (and updated) version, we were able to to open in Google Docs and use the Comment tool.

Nancy

Hey, @Ranman! Sorry to jump in.

I had a look into your ticket, and it appears that one of our specialists has replied back to you.

When possible, please check the same email thread, so that they can further assist.

Cheers!

Emmet

Hello everyone,

lawrencebroadie

We've had the same issues with documents becoming inaccessible and having to copy them and disregard the old one.

The other ongoing issue is that Google Docs created in Dropbox don't work in Google Workspace. It's really quite ridiculous!