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permissions error

iMac 2017 MacOS Monterey 12.0.1

Dropbox was working great until a few days after installing Monterey 12.0.1

The Dropbox app will no longer load on my menu bar. After it tries I get a pop up " Couldn't start Dropbox. This is usually because of permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help link below. Please contact Dropbox support with the following info for help: " with a link to different dropbox error coding after each attempt. I have tried to figure out how to uninstall Dropbox but all your FAQ tell me to click on the icon in the menu bar which does not load. I have tried twice to download a new version of Dropbox using Dropbox Installer but each time I get an error code as well.

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jsims1

Found the answer that worked for me on Apple Forums.

Screen Shot 2021-11-26 at 2.29.53 PM.png

All comments

jsims1

Found the answer that worked for me on Apple Forums.

Screen Shot 2021-11-26 at 2.29.53 PM.png

kyc117

The same thing is happening with me. For some reason, I am not able to access "full disk access".

Walter

Hey @kyc117 - sorry to hear about this.

Could you clarify if you're having an issue following these steps and if so, provide some additional information?

servedio

This is really similar to the error I'm getting. I follows these instructions (so the box is now checked under Full Disk Access) and restarted my computer but am getting the same error message again. Any other ideas?

Walter

Hey @servedio, sorry to hear about this.

Could you try an advanced reinstall and let me know how it goes?

servedio

The advanced reinstall worked! Thanks!

Walter

Glad to hear that @servedio

See you around the Community and have a lovely week ahead!

JS91

I've seen posts about this error message, here's mine. I have no idea how to fix this, any suggestions would be appreciated. Windows 10:

bn.BUILD_KEY: Dropbox
bn.VERSION: 142.4.4197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 91df7d93-0bea-417a-80e7-b7cbd0b2be20
pid: 11324
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\sklar\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\sklar\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\sklar\\Dropbox'
real_path='C:\\Users\\sklar\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\142.4.4197\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\142.4.4197\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\sklar\AppData\Local\Temp
TEMP: C:\Users\sklar\AppData\Local\Temp
tempdir: 'C:\\Users\\sklar\\AppData\\Local\\Temp'
real_path='C:\\Users\\sklar\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 831, in wrapper
File "dropbox\client\main.pyc", line 6608, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 313, in _wrapped
File "dropbox\client\main.pyc", line 6156, in _init_components_for_account
File "dropbox\client\main.pyc", line 6080, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 218, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 262, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 251, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 202, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 216, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 528, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> NtSetBasicInformation syscall: new handle |>> ACCESS_DENIED |>> Permission denied"

Megan

Hey there, @JS91 I hope you're doing well!

Can you please try to perform an
advanced re-install on your end and let me know of the results?

Thanks!