Thanks for replying,
Yes, I tried it with chrome aswell right after and got the same result.
But this only happened with my new PC (Windows 11), it worked before with Brave on a Macbook..

Mark

Have you tried a reinstall?

https://help.dropbox.com/installs-integrations/desktop/download-dropbox-passwords

Are you using the full Dropbox app and not the one from the Microsoft Store?

Daniel K.13

I'll try that out, I have only used the chrome extension / web version so far. And mobile, I'll install the desktop when I get to it!

Thanks for the help!

Daniel K.13

I reached my limit of devices, so I removed a few and re-linked the account in Brave, works perfectly now! Thanks a ton

tsquared2002

locked out of chrome extension that contains a new password that the extension created.

When I try opening the extension it states it will send the verification code.

I got one it in an email along with a box that ask if I signed in. When I select the box a new window opens and states I am verified.

I go to the extension manager and it states it needs to send a code again.

I am stuck in a loop. I still cannot access password extension

Megan

Hi @tsquared2002, I'd be happy to look into this for you!

Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned?

Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data?

Let me know more!

MarkRAllen

During the last 6 month I have tried to get some help from dropbox support.

But for some reason where are not able to help me, many I am just a small customer, with a large numbers of files, so it's better that I leave with all my files, instead of helping me?

Walter

Hey @MarkRAllen, sorry to hear about this.

Do you happen to have a ticket for your interaction with our Support team? If so, please send it along so that we can look it up in our system.

Thanks!