Swann NVR camera cloud content

Question

Hi folks,

A little stumped over here with my Swann NVR cameras setup to Dropbox.

I have two cameras (Driveway and Garage) setup to push content to Dropbox, however I am only able to receive/send content from Driveway camera?

I have disconnected, rebooted NVR and cameras, unlinked account to Swann and reinstall app etc.

I have reached out to Swann, going round in circles.

I also tried to manually add folder "Garage" as a subfolder to no avail!?

It should be all done automatically as per "Driveway" folder below.

The line of folders is Apps > Swann Security > NVR8-8580 > 20211205 > Driveway > Picture/video

I should have the exact subfolder system for "Garage"

Thanks for any help.

CB19 · Answer

Yes, I suspected it may be Swann related, after 18months of ownership I must say it’s a pretty subpar brand from hardware and particularly software/app based on what I have noticed with several glitches on and off with app especially when it links up to Dropbox.

I assumed my NVR was counted as 1 device regardless at how many cameras were connected. I have 2 out of connected. Seems odd to only be able to have 1 camera push to cloud with no option to select and dedicate which camera is pushed to clouds.

I have escalated my case to senior tech for further evaluation. We wait and see.
Thanks for you input!

Mark · Answer

Thats something that Swann's app itself needs to do - you cannot 'force' it I'm afraid 😞

Have you asked Swann if its possible to have 2 different systems running via the one app?