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Dropbox folder not syncing on my desktop app or online

mvpm

Using my business computer and business Dropbox account I created a new Dropbox account for our church's laptop for worship songs and videos, so the business account is the owner. Everything worked well for years but now when I add files to the Dropbox folder from my personal computer, they appear on the laptop but they do not appear in my business computer or business Dropbox account. The folders are present but only two of four files in one folder are present.

I have uninstalled and reinstalled Dropbox - Version 131.4.3968 and the problem persists. This computer is a Mac running Mojave (10.14.6). New files are missing in both dropbox.com and in the Dropbox app and the app says everything is up to date (green checkmark). I have verified that I am using the same login in dropbox.com and the local app.

Any suggestions will be greatly appreciated.

Thanks!

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mvpm

Thinking about your reply, I remember the Dropbox folder was renamed on the church computer last year (Pine Grove to Pine Grove Dropbox) and maybe that change never synced to the MVPM computer. That could explain why the folder doesn't sync.

All comments

Walter

Hey @mvpm, welcome to our Community and thanks for using Dropbox!

If you've ensured that the desktop app is up to date and not still syncing on both of your computers, could you check if there are any incompatible characters in the names of those files?

Let me know what you find!

heinelg

There are no incompatible characters in the folder and file names and the other computers are syncing fine.

mvpm

sorry, replied from wrong computer. Should have replied as MVPM.

Jay

Hi @mvpm, could you attach a screenshot showing the exact filename as it appears on the Dropbox site, and how the folder appears on your local machine?

mvpm

MVPM Dropbox App - this is the computer that is not syncing:
DropBox App - MVPM.png

MVPM Finder:

Finder - MVPM.png

Finder on my personal computer that is syncing properly. There are three files not present on the other computer:

Finder - LGH.png

Jay

The folders in Finder appear to be in different locations since they don't match.

Are you certain that these are showing the exact same folder as visible on the Dropbox site?

mvpm

They are showing the exact same dropbox folder (Dropbox > Pine Grove > Worship PPT) - the locations appear to be different because the screen captures are from different computers. I have been working with these folders between several computers for 5 years but the problem only became apparent recently when I had to view a file from my other computer.

mvpm

I shared the renamed folder with my business computer and deleted the old one and all files are present on the business computer now.

Thanks for your assistance!

danielbennett82

I'm having a similar issue. I have multiple folders created under the same account. They are are visible and available when accessed by my android phone, but not visible or available from a PC or laptop.

Reenacollection92

Hi Community,

I need help for one issue. When I directly try from software to upload the files it doesn't happen but when when I use browser it happen at that time the file is uploaded. And I don't want to lose my data from it. Please help me regarding this issue.

Thanks and Regards

Vikas

Megan

Hey @Reenacollection92, welcome to the Dropbox Community!

Can you make sure the Dropbox desktop application is running on your device?

Feel free to also let me know the version you have installed, and the syncing status.

Let me know, and we'll take it from there!

Lyle M.

I just received my new MacBook Pro and the files were not sync'ing. Then I realized that DropBox was setup for online sync'ing to save space. I turned that off but it still wouldn't sync. Tried quitting and reopening DropBox but no joy.

What i discovered was that even though I had switched the Dropbox to local files, I had to use the Finder and select every folder, then a two-finger press, and switch DropBox from online to local. You can see the little cloud emblem to tell you it's cloud storage and that will change to a checkmark.