syncing throttled???

Question

I'm trying to sync 100s of GB of files to my hard drive using the Dropbox app, and I consistently get 0.0 kb/s download speeds. That jumps occasionally, but only for a few seconds at a time. Is Dropbox preventing me from downloading my files using the app? This is a problem, because I can't download folders that are more than 20 GB.

Seriously considering canceling my account if this isn't solved...

themixnerd · Answer

It's throttled for sure.  I'm trying to download a file that's 90 GB and if I do it through the app it estimates 2+days and I've had the file running for nearly an hour.  I got fed up and moved to the website.  It'll take 12 minutes to download.  Annoying.  Otherwise I never have to wait for large folders with smaller files.

Megan · Answer

Hey @me123451, wishing you a great Monday!

Just jumping in here to check if syncing has improved ever since the post.

If not, can you let me know the status of the desktop app?  If I were you, I'd also take a look into this Help Center article.

Keep me posted.

me123451 · Answer

Yep, tried both of those settings, restarted and tried changing the location of the drive. Still slow. I’ll let it sit for a few more days and see what happens.