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additional permissions are required to access files BigSur

When I installed BigSur, dropbox hasn't been functioning normally. I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permissions are required to access files". Then I get the triangle with an error message. I am able to access the files from the web and once I do that I can usually access the file from my desktop without doing anything. Screen Shot 2021-03-26 at 4.55.28 PM.png

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Daphne

Hello there @dbloomfield1, I hope you're having a good day!

If you haven't already, can you restart your computer to see if that does the trick?

If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?

Let me know how it goes!

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Daphne

dbloomfield1

Thanks Daphne. When I restarted my computer the OS upgraded as did some other programs. Now it seems to work fine - I haven't gotten that error message since doing that. Many thanks.

Daphne

Glad to hear that helped @dbloomfield1!

If the issue does crop up again, don't hesitate to give me a nudge here. 😀

I hope you have a great rest of your week!

Davide Bilardi

I'm using my dropbox on multiple devices and very often I have the message "additional permissions are required to access the following file". I've seen that the solution suggested is to restart the computer.

This is not a real solution since when I'm working on a lot of files and I'm in between doing other things I can not restart the computer. And this is happening several times a day.

Sorry, do you have an alternative solution so that I can access my files from my multiple devices (and have them synchronized) without having to restart them?

Thanks!

Walter

Hey @Davide Bilardi, thanks for joining the discussion and sorry to hear you're having issues with this.

Could you please send me a screenshot of the exact message you're getting so that we can have a visual too?

Also, is the desktop app 'up to date' when this happens or syncing in your system tray/menu bar?

Davide Bilardi

Thanks for your feedback Walter!

The error messages are exactly the ones posted by dbloomfield1 at the start of the conversation I replied! Let me know should you need them again.

If I look at my desktop icon information it says " All your files are up to date"

Thanks for your support!

Walter

And do you get the same results with our desktop app completely closed @Davide Bilardi?

Let me know what happens when you quit the app and we'll take it from there.