Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
James
Hi Jamires,
Have you tried this?
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
So simple yet didn't even come to mind, thanks for that!
Can you hit the like on my answer trying to get free space 🙂
I recently got a new computer with work and installed DropBox to access all of my previous files. I noticed that all of my loose documents and folders are appearing in my new computers file explorer, but I am missing most of my documents from within those folders. When I log into DropBox online I see that all of my documents are within my folders, yet these do not appear on my new computers file explorer. For example, I have a folder which should contain 35 word documents, but in file explorer, it is only showing 4. Anyone know the answer to this?!
When I got a new computer, the Dropbox install said something about me having a ton of files and that I should just select which ones to show for now. I selected very few. Now, I need some files. I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. (I know that the items in my computer's Dropbox folder I can choose to SmartSync as Local or Online Only - but how do I sync the ones that aren't showing up?)
@ronalandaniel wrote: I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. ... how do I sync the ones that aren't showing up?
I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. ... how do I sync the ones that aren't showing up?
You're probably looking for Selective Sync.
I have to log in to like your comment, my folder's name is nothing wrong but after renaming then it can be synced again, quite weird.PS: The folder is uploaded via Browser and appears on web only, can not see anything on the desktop app.
I click on the initials and no 'Preferences' nor sync, only settings. This is important as another company asked me to sync their files and seems to remove from explorere my main clients files?? why cant it show both or three or more like One Drive?
Hi @JasonB2, are you clicking on the initials in the Dropbox desktop application, when you click the system tray/menu bar icon?
I do not understand how in the world it is possible, but my computer's files that have been synced with dropbox only show 3 out of the 7 files I need access to, not including my person one for my account. It says that my files are up-to-date, synced, and there's nothing I can find to help it show up in the file explorer on my desktop. It shows up on the dropbox website but just plain isn't there for the file explorer. Select sync is turned off and the files are accessible to me.
I run Windows on an HP spectre laptop.
Hey @Shelbs, sorry to see you're having this issue.
Is it possible that the files you mention, have any of these characters in their names?
If so, can you remove the characters, to see if they sync?
No, they don't. They're also visible on my desktop and have been used for over two years on DropBox. They're literally missing on my new laptop.
Hi @Shelbs, could you send me a few screenshots of the files the way you see them online, and some of what you see when you try to access your Dropbox folder locally on your device?
I have ran the sync feature and some files dot show in the desktop app.
Hi @plogan40, welcome to our Community!
It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify.
When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's current syncing status, and version.
Keep me posted!
And what do I do when the folder doesn't show up in the sync list yet it is in the dropbox folder?
Hey @dmitche3, thanks for the nudge here.
Does the folder appear in your account online?
Is it possible that you set this folder to be ignored at some point?
Late to the game, but this might help someone who comes across it.This morning I had someone add a folder to a shared folder we had. Every other file and folder added to my dropbox by others has always synced perfectly to my file explorer for the decade-plus that I've had it. Today, it did not. I could not figure out why every other folder was perfectly synced except just ONE. Well, I figured it out. The person had put a period at the end of the folder name. For example if the folder name is created as "John Smith Jr." then the folder will be created online, but it will not sync to your file explorer. For some reason, the period is the culprit. I don't know why this is so, but as soon as I went online and hit "rename" and hit backspace and removed only the period, the folder appeared in my file explorer one second later and showed the syncing logo. Hope this helps someone!
I have a problem previously reported in this community, i.e. I have folders that show up in online DB but not in my Windows file tree. I have check previous solutions like ensuring that sync is complete (there is a check mark for the folder of which it's a member) and making sure the folders are ticked in selective sync. Are there other steps I can take to solve the problem?
@CormanASU wrote: I have folders that show up in online DB but not in my Windows file tree.
I have folders that show up in online DB but not in my Windows file tree.
Make sure the file names aren't using any characters that would be considered illegal on a Windows system. This is especially problematic if you're sharing files with people that use other operating systems (i.e. macOS, etc.).
Yep, that's the problem. Thanks!
Thanks so much for this. In my case there was a colon in the title of the folder. Removing it online immediately caused it to sync to my computer (the 'selective sync' route didn't work - it was checked to sync and unchecking and rechecking didn't work).
I have a Dropbox plus plan. A colleague asked me to share a Dropbox folder. I received an email saying to add that folder to my Dropbox. I did it, but the folder was no added to my local Dropbox, but only on web site. All the others colleagues had no problems and me too in the past have shared folders without any difficulty. There are no bad words in the foder and Sync process works correctly
Hey @Anto_58, thanks for reaching out to us today.
Can you please check the sync status and version of the Dropbox, by hovering over the Dropbox icon in your system tray/menu bar?
This was my issue!! Thank you!!
I have a shared folder with read/write access for both of us. It has worked great for years to share files. Two days ago she copied 8 files to the folder for me and on my end, only 2 were downloaded with the Dropbox Windows desktop app. Online I can still see the remaining 6 files.
I have followed all the advice in https://help.dropbox.com/sync/files-not-syncing including uninstalling/installing the app. Nothing has worked and I can still see the remaining 6 files online.
Looking at the history of what she did to copy the files, it shows she:
- added 6 HEIC files to the folder
- renamed the first part of each of those 6 HEIC files
- moved 1 JPG file to the folder
- moved 1 DOCX file to the folder
- renamed the first part of the JPG file
The only 2 files that were able to be downloaded to me via the desktop app were the DOCX and the very first HEIC file she added & renamed.
Is there anything else to try on my end?
Do any of the files have characters which Windows cannot sync such as ! ? $ @% etc.
That's it and I should have thought of it. It was a colon (:) that she used in those 6 names. It would be nice if the Desktop app had a feature where it could replace invalid Windows characters with something else when syncing. For example, when I downloaded one of the files directly from Dropbox online, the download (maybe the browser) changed the : to an underscore (_). Thanks for the help!
For a work project, a team member shared a folder with me. When I upload files - in the same manner each time - some files are visible to the owner of the file and some are not. We have already tried refreshing DropBox. Any ideas why? Other teammates are not having issues with uploading their materials. I have tried searching online and in the forum but can't find the answer I am looking for and how to fix the issue! They are a PC user and I am on a Mac in case that adds required context. Thanks!
