Child Item

Excel files slow sync (cloud)

Excel files, and only excel files are very slow to cloud sync. LANsinc is fast but the sync indicator on the dropbox icon stays on for a long time. I tested by saving a very small excel file, 10kB, takes 10 sec. A similar size file of any other type, including Word, will cloud sync in 1 or 2 seconds. I have no limit on dropbox speed and my upload speed is 6Mb/s.

Find more posts tagged with

Desktop

Sync

Microsoft Office

Insightful

Closed - Partially Delivered

New Ideation Status

Comments

Walter

Hi @babadb; welcome to our Community!

Can you please clarify if you're referring to changing the file's status to 'Online Only' via our Smart Sync feature or just uploading the files?

While at it, can you send me a screenshot of what you see so I can have a visual too?

If you could provide your computer's OS and the app's status within your computer's system tray/menu bar too, I'd appreciate it.

Thanks!

babadb

All files stored locally. W10. Issue only happens with Excel files, nothing else. So it appears to be something unique about Excel files that Dropbox takes longer to cloud sync. Local, LANsinc, happens fast. And it appears it is not upload time, since I can see that is done in 2 bursts taking 1 -2 seconds total. Its just that the Dropbox icon syncing indication take 10 -15 seconds. I havent figured out how to see how ling it takes to actually update the file in the cloud. No real time tools.

Walter

In that case, I'd suggest re-installing Excel as it might help improve matters @babadb.

Keep me posted anyhow!

Albwal

Hi, I have the same problem. Did you ever get a solution to it?

Jay

Hi @Albwal, have you tried the steps provided in the previous messages to see if they help?

davidwh

I am having a similar problem with dropbox and all the ms office suite. Its been bad for a few months now. Time for dropbox to pay attention to this Big Problem

Daphne

Thanks for joining the discussion @davidwh.

Just to have a better idea of your setup, please let me know the following:

The version of the desktop app you have installed.
The version of the Microsoft Office apps.
Your device's OS and version.

Also, just to confirm, are you seeing a slight delay in the files syncing of up to 10 seconds, as the OP mentioned? Or do you see a slightly different behaviour?

Looking forward to hearing back from you!

davidwh

I am using the most up to date versions of Windows 10 and MSOffice. When I try to open ANY MSOffice file from Dropbox it is incredibly slow. I have tried uninstalling and re-installing Dropbox add-on for MS Office but it makes NO difference at all. All my programs are fully up to date It takes much more than 10 secs to open files

Daphne

Thanks for getting back to me here @davidwh!

Before you open the files, are they already stored locally on your computer, or are they synced as "online only"?

You can confirm this with the sync icon next to the file if you're not familiar.

Also, are you opening the files by navigating to them in the Dropbox folder and double clicking them, or opening the Microsoft app and choosing the file from the "Open" menu?

babadb

I am the OP. Nice to see, finally, others noticing this issue. It would be a help if someone at Drobox WOULD JUST TRY IT!!! Just create a tiny Excel file and watch how long it takes to sync (just look at the icon) compared to a small word file. See if you can reproduce the problem before suggesting solutions. Gee.

Daphne

Thanks for getting back to us here @babadb.

It would be helpful to troubleshoot the issue since I wasn't able to replicate the behaviour you mentioned, and there are many factors that could potentially be causing this.

Did you have the chance to try what Walter suggested previously?