How could I upgrade to Dropbox Paper 2020 from the older version?
Hello @neosmile.
Thank you for your interest in Paper 2020 .
Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new.
:books:
Here is a help center article with all the information you need.
Feel free to ask more questions.
Cheers!
Hello @Fiona,
I am having the same issue. It is very disturbing to collaborate with others who are having the 2020 version. Is there any way I can opt in to upgrade now?
Thanks!
Hi @C Wu, thanks for nudging us on this thread.
I'd recommend having a look at this article, which provides more relevant info on the matter.
If you have any further questions, give us another shout. Thanks!
@Lusil the FAQ article links only to the main Dropbox blog, not the specific article with instructions. As the admin, I'd like to upgrade ASAP as we have outside vendors who are on 2020. This is causing confusion within the team because the contractor's Paper docs are located separately from our internal Paper docs.
Please advise as to how we can get upgraded to Paper 2020-- thanks!
P.S. Note that we're halfway through 2020, so I would have expected that the rollout would be complete by now.
Hi @Pamela_M, thanks for nudging us on this thread.
Since, from what I understand, you're in a Business team, could you please contact our Support team for more info on the matter?
If you'd like, you can let me know the ticket ID (eg. #1234567) that'll get created so that I can pass your comments along.
Keep me posted, cheers!
Dear Dropbox team.
I am using Dropbox Paper for the collaborative features which, I believe, it was designed to enable. As I invite people to a Dropbox folder, and I use Paper docs to organise information, I found that I cannot save my paper documents in the same folder, because the old version (which I have) does not allow it. This creates a lot of confusion.
Apparently, the 2020 release solves this problem: https://help.dropbox.com/files-folders/paper/paper-2020-faqs
But, strangely you have decided to roll this out to new users only. It would be extremely helpful if you could allow users to choose whether they want to upgrade (or downgrade) so everyone in the team could be on the same version.
Ideally, as a long time paying user, I'd like the option to upgrade to the 2020 release and be able to save related documents in a single Dropbox folder.
I hope this can happen very soon. Thanks for your help.
I'm working with some other people who started using Dropbox Paper after the switch to Paper 2020, but I started using it before that, so I'm still on old-Paper. I can edit Paper documents they've created, but I can't add new Paper documents next to theirs. How can I upgrade my account to Paper 2020 so I can collaborate with them? I'd be happy to export and re-import all of my documents in order to do so.
Thanks for reaching out to us here @jyasskin!
I've just moved your post here, since you have a similar question to the OP here.
When you have the time, please take a look at Fiona's post here for some more info on this.
We are in the process of rolling this feature out to other users too over the coming months, but perhaps this will help if you want to start using this now.
Let me know if you have any questions!
Hi,
I have a small, but really important issue.
My Dropbox account is not able to create Dropbox Paper docs within the Dropbox home, instead it is still using the old version (paper.dropbox.com) I tried with other account of a colleague and it worked on her account, but in mine it is still the same.
How can we update this. I need to migrate my docs to get a better consistent workflow with my co-workers.
As it is February 2021, when can I expect to be upgraded to Paper 2020?
Hi Team,
we are anxiously awaiting the release of Paper that will allow us to keep our Paper docs in Dropbox. I understand you guys are automatically and slowly rolling out, any chance we could be on that list if even as part of your beta testing? Let me know. Thanks! We LOOOVVVEE Paper!!
Привет. Совершенными случайно узнал сегодня, что Дропбокс обновился (особенно заметно на синхронизации с Paper) в 2020 году. На дворе весна 21 - а у меня всё еще старая система. Как так? Что с этим можно сделать?
It is April 2021. As a long term paid customer please resovle this ASAP so I can start using the Paper 2020. It's very confusing now when I share paper docs with others who's on new paper system.
Hello,
It's been over a year since response and the 2020 Dropbox Paper release has still not been rolled out to existing Dropbox users. Unfortunately, setting up a new Dropbox account isn't really practical for those of us who have large accounts and where Dropbox is deeply integrated into our existing workflow. Could we have an update as to whether this rollout is still going ahead? Thank you!
So when is this mythical update going to happen for existing users? What exactly is the hold-up? It's been working for over a year. So is it that the more you pay to Dropbox the less likely you are to get this feature?
Folks,
It seems like Dropbox has gone completely dark on when long term, loyal business users are going to get the 2020 upgrade.
Threads on this in the community look like they're not being monitored and the FAQs look like they're long out of date.
It's critical that we're able to store paper files in our dropbox home folder – if we want to use it. We've been holding out for this mythical release for over a year. At the moment the dropbox solution is to use Word. So now we're paying for two cloud storage solutions.
Can you please update.
I'd be really thankful for new information as well – just to have a time frame for the long expected update
@Megan as the rollout was rescheduled from last year to this year Q2 – can we expect the launch within the next 8 weeks?
I am stunned. How has this not been rolled out yet, and why is it so hard to find ANY information about it?
I found a workaround:
– Share a folder from you current dropbox to a new account that has paper 2020
– Through the new account: Make MANY dropbox paper files in that folder (after this sharing permission to new account can be removed)
– The paper-files can me moved throughout your file system, renamed and fully worked with from your old account 🙂
I have to say I am losing my patience here - It's mid 2021, and the lack of a uniform rollout makes collaborating using paper extremely awkward. For example, it seems that many people are unable to create documents in shared folders in the old paper version.
Unless there is some clear communication about when we can expect this to work, my team will look for alternatives.
Hi Lori,
is there any update? Q3 is starting soon and we'd really like to start integrating.
More than one year from this post, and there still are two different versions of dropbox paper running at the same time. That has no sense at all
This is so annoying to work with collaborations.... I hope you can solve.... tired of hoping.... I´ll start searching for another tool and it´s a pitty.
Am I reading this correctly that Dropbox has scrapped the "2020" version of paper, or at least decided not to make it available to long-time users?
It's too bad; re-working Paper seemed like a good idea when I first heard about it.
no – there was a certain date in 2020 and all users signin up after that date automatically got the "new version". #
Then Drobpox announced to update all existing users (so long term users in this case because they signed up pre-2020) until the end of 2020 which was pushed to Q3 2021 which is literally in 2 weeks and we haven't gotten any notice yet.
Really really unfortunate – nobody asks to finish until the announced deadline (even if it was pushed once already) but any estimate or update would be helpful to start prepartions for the "new system" or do decision on text-based collaborative tools.
Could you please own your annoucements and update us?
I think the forum moderators don`t know any more than us, and the rest of Dropbox doesn`t seem to care.
