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Loading Excel Files from C: Drive is Slow

jpinson

When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive

When DropBox is not running, File Explorer loads Excel files instantly.

It happens on all my PCs that run DropBox.

For some reason, it is only affects loading Excel files from Windows 10 File Explorer (Word, etc... works fine)

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Dixieland

I had the same issue and found a workaround which works for me

-> Open TaskManager

-> Navigate to Startup

-> Select Dropbox and push the mouse's right button for properties

-> Got to the Table Compatibility

-> Check the checkbox for "run this program as an administrator"

-> Reboot your computer

Dropbox wil run as administrator

It solved the problem for me

All comments

Lusil

Hey @jpinson, thanks for checking in with us.

If you haven't already, could you have a look at this article, which mentions a few ways to tackle an overall computer slow-down?

Check it out and let me know if it helps. Cheers!

jpinson

Unfortunately, the tips did not work for me.

There is only 1 small Excel file in my Dropbox folder.

The delay (8 seconds) happens even when opening very small Excel files in another folder on the C: (SSD) drive.

When I exit Dropbox, there is no delay when opening Excel files from Windows 10 File Explorer.

Any other ideas?

jpinson

I forgot to mention that CPU utilization is always under 10% and Memory usage is at 5GB of 16GB.

quadroval

I'm having exactly the same reprodusable issue. When dropbox is running .xsl or .xlsx files are opening very slow - about 10 seconds delay before Excel logo. Right after I quite dropbox agent in the tray - xls files are opening immediately. When I re-run dropbox I experience delayed opening again.

I use Excel 2010 and Windows 10. My rig is really good, it's core i7, 16gb RAM and SSD so can't be lack of performance.

It's my daily workflow to write excel reports at the end of the day, drop box is running all the time too.

The problem began emerging about a week ago, maybe a bit more.

quadroval

I bumped into this excel problems thread , where users have really different reasons for slow run

https://www.bruceb.com/2016/07/what-to-do-when-excel-opens-very-slowly/

But in my case it's really a Dropbox agent

jpinson

I noticed the problem with Dropbox started about 2 weeks ago. I temporarily switched over to Microsoft OneDrive until this issue gets resolved by Dropbox. Now my Excel files load instantly from Windows 10 File Explorer.

Walter

Hey there @jpinson & @quadroval; how are you today?

I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters.

If you haven't yet, can you give it a go and let us know how it goes?

quadroval

Hey. I've just reinstalled dropbox app and nothing really changed.

jpinson

I also reinstalled Dropbox but it didn't help.

Lusil

Hey peeps, did you also try reinstalling Microsoft Excel by any chance?

quadroval

Reinstalled office, nothing changed.

Daphne

Just to cover all bases, when you notice this issue is the sync status of the app showing "up to date" or "syncing"?

Also, have you rebooted your device recently?

quadroval

The app shows 'up to date' and when something changes 'syncing'.
I've recordered small video so you could better understand the problem
https://www.dropbox.com/s/k70pb7z4ywhyynf/dropbox.mp4?dl=0

- stage1 - run 3 xls files without dropbox running - very fast startup
- open dropbox and do the same - only first run is fast, all subsequent runns are very slow
- then I run directly excel program (without any files preopened) and sropbox running - startup is fast (just to show that issue is related to some kind of DDE or COM)
- I quit dropbox and run against 3 test files - startup is fast again

KuotaKevel

My pc has exactly the same trouble.

Walter

Hi there @KuotaKevel; thanks for joining our discussion here and sorry to hear you're also affected by this.

To further investigate, would it be OK if I reached out via the email addresses that are connected to your Community profiles @jpinson, @quadroval & @KuotaKevel?

Yes, sure.

It's OK.

Yes

Thanks for the confirmation, peeps.

I just sent you a ticket so please take a look at your inbox and we'll take it from there.

jpinson

I click the "Open" button to view the ticket # 11722942 and nothing happens.

Does any one know why I can't Open tickets? The picture below shows the Open button.

Dropbox Tickets.JPG

Lusil

Hey @jpinson, could you try another browser?

If that doesn't do the trick, could you check your email's inbox?

jpinson

I tried Microsoft Edge, Chrome and Opera browsers and cleared history in each and it doesn't view the ticket either.

At least I do get emails from DropBox about responses to my questions.

Any other ideas?

Lusil

Are you able to reply to the ticket from your email's inbox at all?

jpinson

Yes.

Dixieland

I had the same issue and found a workaround which works for me

-> Open TaskManager

-> Navigate to Startup

-> Select Dropbox and push the mouse's right button for properties

-> Got to the Table Compatibility

-> Check the checkbox for "run this program as an administrator"

-> Reboot your computer

Dropbox wil run as administrator

It solved the problem for me

quadroval

Thanks for sharing the workaround. It seems really working for me too. Though I don't use autostart for dropbox but running the client via "Run as administrator" context menu did the trick for me too.

Dixieland

Nice to hear it works for you too.

Now the question remains why this workaround solves this problem!!

KuotaKevel

Thanks!! It works well too.

jpinson

It works for me. My Excel files load quickly now.

jpinson

I tried what quadroval did and my Excel files do open quickly now.

I still can't open my ticket though on dropbox.com/support