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The installation of dropboxd can't be completed on my linux box

Takeshi1

Hi.

I'm trying to install dropbox on my linux box, which is runnnign Debian 9 (stretch).

1. Download of dropbox
$ cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -

2. Installation (tsuyama means my account)
~/.dropbox-dist/dropboxd

dropbox: locating interpreter
dropbox: logging to /tmp/dropbox-antifreeze-dpL0Tx
dropbox: initializing
dropbox: initializing python 3.5.4
dropbox: setting program path '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/dropbox'
dropbox: setting home path '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93'
dropbox: setting python path '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93:/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/python-packages-35.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/cryptography.hazmat.bindings._constant_time.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/cryptography.hazmat.bindings._openssl.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/cryptography.hazmat.bindings._padding.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/psutil._psutil_linux.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/psutil._psutil_posix.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/linuxffi.pthread._linuxffi_pthread.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/cpuid.compiled._cpuid.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/linuxffi.fcntl._linuxffi_fcntl.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/linuxffi.sys.compiled._linuxffi_sys.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/linuxffi.resolv.compiled._linuxffi_resolv.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/tornado.speedups.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/linuxffi.gnu.compiled._linuxffi_gnu.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/posixffi.libc._posixffi_libc.cpython-35m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/librsyncffi.compiled._librsyncffi.cpython-35m-x86_64-linux-gnu.so'
Dropbox ...
https://www.dropbox.com/cli_link_nonce?nonce=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

3. I open the above URL, and I login successfully with my Dropbox account.

4. But, the below message is shown, and the installation seems to be freezed.
dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/PyQt5.QtCore.cpython-35m-x86_64-linux-gnu.so'

My question is how to fix this problem. Any idea?

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Walter

Hey there @Takeshi1 - sorry to hear about this.

Can you first ensure you're meeting all of our minimum requirements as per this page: https://www.dropbox.com/help/desktop-web/system-requirements ?

Also, would you mind sending a screenshot of the error too?

Let me know what you find and we'll take it from there.

Takeshi1

Hi.

Thank you for your reply.

I'm trying to install Dropbox as a headless. So, the requirements of the headless linux server is Glibc 2.19 or above.

The version of Glibc on Debian stretch is 2.24. I think the requirements has been met.

The last message is as below (see screenshot). The installation is freezed after the message.

dropbox: load fq extension '/home/tsuyama/.dropbox-dist/dropbox-lnx.x86_64-59.4.93/PyQt5.QtCore.cpython-35m-x86_64-linux-gnu.so'

Walter

Sorry to hear about this @Takeshi1.

At this point, since Debian is not officially supported, I would suggest that you tried an advanced re-install as outlined in this Help Center article and if the issue persists you can also log a ticket with our team providing as much information as possible in regards to your installation issue in the hopes there's something further to be done.

Either way, keep me posted on your findings

Takeshi1

Hi Walter. Thank you for your reply.

I reinstalled Dropbox based on your suggestion. But the result is the same as before.

So, I logged a ticket about this problem.

I'm happy to post my findings.

Take care.

Walter

Thanks for your swift and kind response @Takeshi1!

I have found your ticket on our system and replied to you there. Take a look at your email's inbox for my message so we can work on this together :nerd:

Thank you for your patience and cooperation so far.

Cheers

rkeire

Hi, if you are using GNOME or MATE you can install dropbox packet from the packet manager, Debian already includes a dropbox client. Not sure about KDE though.

damiansz

Hey, it's not a solution to take a look into an email's inbox. I have the same issue. Please post here the soluttion!

Walter

Hi @damiansz; thanks for joining our discussion here and sorry to hear you're having issues with installing our desktop app on your Linux machine.

May I ask for some additional information like the exact OS and build you're using?

If you're getting a specific error, please send me a screenshot so I can have a look!

edwardc

I've essentially the same problem on both Ubuntu 20.04 (Mate) and Mint 20 (Mate), using Dropbox's instruction to download and install:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -

~/.dropbox-dist/dropboxd

It hangs at:

dropbox: load fq extension '/home/userid/.dropbox-dist/dropbox-lnx.x86_64-100.4.409/PyQt5.QtDBus.cpython-37m-x86_64-linux-gnu.so'

FYI, I am attempting to connect to an existing Dropbox account.

Walter

Hi @edwardc; thanks for joining our Community and sorry to hear you're having issues with this.

There's a similar discussion which provides some pointers in the following link:

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Unable-to-install-Dropbox-on-Ubuntu-20-04/m-p/405158

Could you take a look and let me know if they helped at all?

PS: I'm not sure if this would help here, but you can also try running the following command:

$ sudo apt install python-gpgme

edwardc

Thanks for the suggestion but sadly, no on both counts. (BTW, this problem not only shows up on Mint 20 and Ubuntu 20.04 but they were tested on different machines.)

I'm running the release Ubuntu 20.04, not a beta. In any casem libango isn't part of a repository for Ubuntu 20.04.

sudo apt-get install libango
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package libango

A similar problem with your suggestion:

root@euclid-Mac:~#apt install python-gpgme
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package python-gpgme

edwardc

OK, I've figured out a way to solve my problems and tested it on both Ubuntu 20.04 and Mint 20.

"Dropbox Headless Install via command line" still doesn't works in some sense this is a workaround. That is the hang remains with:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -

But if I download the dropbox .deb, install it, and then run:

dropbox start -i

it installs.

Walter

Thanks for keeping us in the loop Edward; I'm glad you sorted this out in the end.

See you around the Community!