Smart Sync options are missing on my context menu

Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe.

All comments

Hey there @MimiB - sorry to hear about this.

This might sound far fetched but could it be that you're running the desktop app without admin rights (on the computer at hand)?

If that's the case, note that the Dropbox desktop app requires admin privileges to run with full functionality on your computer. This enables multiple different core features of Dropbox, including:

Sync icons that show the sync status of files and folders
Right-click context menus for taking quick actions in Dropbox
Access to Smart Sync

For the vast majority of users, the desktop app is automatically installed with admin privileges. However, if you didn't install with admin privileges you can follow the instructions below to do so.

[If you don't have admin rights on your computer (for example if you're using a work computer), you may need to ask your IT department for help.]

This is how to install the Dropbox desktop app with admin privileges

If you already have Dropbox installed, uninstall the application.
Download the Dropbox application.
Open the installer.

Do not right-click, and do not command-click Run as an Administrator

Follow the instructions in the install wizard.

If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
If you’re not asked for an administrative username and password, you’re already an admin on your computer.

Complete the installation and sign in to Dropbox.

Let me know if this helped Mimi!

I knew I was missing a point - this is my personal machine. I am the admin.

So are you back up and running now Mimi?

I am sorry - I meant I forgot to tell you in my original post that I am the admin on this machine - that is not the problem. I am not up and running.

Ah, I see now. Thanks for the clarification Mimi.

At this point, could you please try unlinking and relinking your account to the affected device?

Should the issue persist, please send me a screenshot of how this problem has manifested itself on your end so that I can have a concrete view of the matter at hand.

Thanks!

It did not resolve the problem.

When I try to upload a screenshot I get an error that says "AN UNEXPECTED ERROR HAS OCCURED. It is a .jpg file less than 1 MB in size.

In short - I right click on any folder in my business dropbox. Green checkmark or no green checkmark. The context window opens and there is no smart sync option.

I have used selective sync to decide which folders to sync for now because dropbox was trying to download them all.

I can email you a screenshot if you wish, but it will not let me upload it here.

Thanks for the updates on this one Mimi.

Have you tried another browser to upload the screenshot depicting the problem at thand?

Could you try uploading one again as shown below?

Attach image.png

Thanks in advance!

Screenshot (2).jpg

Oh and yes, Dropbox is whitelisted in Windows Defender.

Thanks for the additional info Mimi. I hope you had a lovely weekend; how are you today?

Now, in regards to the screenshot you forwarded me, sadly, I'll need to ask for another one. Specifically, one where your files' icons are not covered by a context menu (like in the one you provided) and if possible, in which the exact status of the desktop app on your computer is clearly shown as well. Does it show 'Up to date' or is it still syncing?

Happy Monday!

I had a good weekend, thank you. I hope yours was good as well.

Today I am extremely frustrated. I am completely unable to upload a screenshot to the forum now. The "Photos" button in the Rich Text formatting menu does nothing. (That is what finally worked last time) "Choose File" and "Drag Photos here" both get me "An unexpected error has occured" and "link to a picture" - hosted on another site - just tells me there is no picture there. I should not have to resort to HTML coding to get my pictures into this post. (Which are hosted on the same site the "Link to a picture" said did not exist.)

Smart-Sync-SS-3

Smart-Sync-SS-2

Sorry to hear about this Mimi. Does this occur on other browsers as well?

Could you please try the 'Photos' button from your reply's box?

Alternatively, you can log a ticket with our support team through the following page and let me know the ticket's ID so I can locate it on our system and get on it asap.

If you stumble upon an issue doing that, please let me know and I'll reach out to your Dropbox associated email address from my end.

Thanks for your undivided patience and cooperation on this one.

That's right - I forgot I went to Edge last time. Can you not see the 2 images I posted above? Do I need to reupload them?

No, sadly, I don't see them Mimi.

Would you by any chance like me to reach out via email instead?

Yes, please - I am in Edge now and having the same problems.

Thanks for letting me know Mimi - I've just sent you an email so we can work on this together.

Take a look at your inbox (ticket with ID:9236917 ) and we'll take it from there.

Hey @MimiB, I just wanted to follow up on this and see if you were able to resolve your concern in the end.

If so, would you mind letting us know how?

Thank you in advance!

wml

This worked for me. If you have trouble completely deleting Dropbox.app from your Mac, go to Applications and open Package Contents. Click on the folder and trash the Plugins folder. After doing this, you should be able to delete Dropbox from your computer.

UPDATE: Once my local files got reindexed, the Smart Sync option again disappeared from my context menu. I waited several days because of the issues with High Sierra operating system on Mac, but it was still missing. I looked in my DropBox app, Preferences (General), and saw that it said Dropbox Smart Sync was not enabled. I clicked to enable it. The link appeared to be inactive, but it worked. The message disappeared from Preferences and the Smart Sync option is now visible on my top level folder context menus.

rowbear97

I was expereincing the same issue as stated with the Windows user in this string but running a Mac using Mojave version 10.14.5 (18F132). I used CleanMyMac X to remove the desktop app and reinstall fixing the issue.

Hey peeps, thanks for letting us know what did the trick for you - awesome work on the troubleshooting!

If there's anything we can help with or if you have questions, please don't hesitate to give us a shout. Cheers!

gadgets906

Having problem syncing with windows 7 and windows 10. Any ideas on how to correct this. Worked perfectly than stopped when windows 10 was uploaded to my windows 7 computer!

Hi @gadgets906, thanks for checking in with us.

As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this:

Make sure you save and quit all apps use files in the Dropbox folder.
Stop Dropbox from running by selecting on Quit Dropbox when you click on the Dropbox icon that's on your system tray.
Uninstall the desktop app.
Reboot your computer to ensure that you complete the uninstall.
Download and install the latest version of the desktop app.

If that doesn't do the trick for you, please send me a screenshot (without any personal info) of what you see when you hover over your Dropbox icon.

Keep me posted!

StephenDoherty

Thank you very much... this fixed my Dropbox Discrepancy with the Smart Sync.