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error moving dropbox

VladBusca

Hello

I get this error when trying to move dropbox folder from C to 😧 "some files can't be moved, please select a new location or close some open files and try again".

Tried this advice, didn't worked: https://www.dropboxforum.com/t5/Error-messages/Unable-to-move-the-Dropbox-folder-as-some-files-can-t-be-moved/m-p/68217#M16691

Thanks

Vlad

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Walter

Thanks for the update Vlad - most appreciated!

All's well that ends well I guess - right

In any case should either of you come up with a Dropbox question or another issue arises, don't hesitate to let us know; we're always one post away!

Have a lovely weekend guys (@VladBusca & @CoastalAnn).

P.S: For Ann's solution, please visit the following Help Center article:

https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile

P.S.2: For Vlad's solution, please see here:

https://www.dropbox.com/help/desktop-web/advanced-reinstall

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Walter

Hey there @VladBusca - sorry to hear that!

Can you send me a screenshot of the exact error you get?

Also, could you please let me know if you've restarted your computer since you first noticed this?

If you did and this persists, could you access your task manager and see if there are any processes that could be accessing your Dropbox files and close them from there?

Let me know what you find and we'll take it from there.

VladBusca

Below the printscreen. Yes I restarted the computer several times. Also tried the task manager option (mentioned this in my initial post).

Thanks

dropbox error.jpg

Walter

Sorry to hear this persists for you Vlad.

Could you open your task manager and send me a screenshot of your active processes at the moment so I can investigate further?

VladBusca

processes 1.jpg processes 2.jpg processes 3.jpg processes 4.jpg

Walter

Thanks for the screenshots Vlad!

As there quite a lot processes that could be causing this, I've followed up internally via email to your Dropbox associated address so we can work on this together.

Take a look at your inbox please and we'll take it from there.

CoastalAnn

Hi Walter,

I am having the exact same problem. My PC went down yesterday and I am now installing Dropbox on a new PC. The new PC has a small SSD (C:) drive for Windows and a large internal (D:) data drive. Obviously, I do not want dropbox on the small C: drive but I am unable to move it to the drive because I get the "some files can't be moved, please select a new location or close some open files and try again" message. Were you able to solve Vlad's problem?

Thank you.

Ann

Walter

Sorry to hear you're having the same issue @CoastalAnn.

As I haven't heard back from Vlad yet (we're still working on it), could we try another approach on this?

Can you try unlinking your account and selecting the desired location upon re-linking it?

Let me know how it goes Ann!

CoastalAnn

That worked! It was a bit tricky but I carefully read each prompt when re-linking and was able to select the new folder. It did not move my items but is relinking them now which is just fine. Thank you for your assistance!

Ann

Walter

I'm happy to hear this worked out well for you Ann and thanks for circling back keep me posted too; I appreciate it.

Should you ever stumble upon an issue with Dropbox, please let us know; we're always a post away

Have a wonderful weekend!

VladBusca

Hello, I can confirm that following Walter's offline advice I was able to solve my problem following these instrucitons: https://www.dropbox.com/help/desktop-web/advanced-reinstall

Walter

Thanks for the update Vlad - most appreciated!

All's well that ends well I guess - right

In any case should either of you come up with a Dropbox question or another issue arises, don't hesitate to let us know; we're always one post away!

Have a lovely weekend guys (@VladBusca & @CoastalAnn).

P.S: For Ann's solution, please visit the following Help Center article:

https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile

P.S.2: For Vlad's solution, please see here:

https://www.dropbox.com/help/desktop-web/advanced-reinstall

faculabo

Hello guys!

I'm having a lot of trouble with my Dropbox account since yesterday (with my personal account).

Something changed with my Work Account, I don't manage that one... a studio with whom I worked once is the admin. They got me out, they added me again.. and now nothing syncs.

I uninstalled Dropbox and installed again. But now I can't specify the folder.. Like a lot of people I use my Dropbox Folder on another ****** Drive..

When I try to move, it says some files are in use, error, etc.. sometimes even Dropbox crashes and quits.

Please Help.. I'm in the middle of some projects and can't sync.. it's TOTAL CAOS for me.

Walter

Hey there @faculabo - sorry to hear about this.

Kindly note that I moved your post under this thread so as to ping you my previous suggestions since you're having the same issue with the OP.

Could you take a look and let me know how it goes?

faculabo

Thanks @Walter! This little trick did the ******

So, I just needed to click on the Advanced Settings!! I never ever saw it..

I recommend making this more obvious for future releases..

Anyways.. My bad!! Thanks for the quick reply..

BACK TO WORK! LOL

Walter

Glad to hear this worked out well for you @faculabo - I appreciate you taking the time to submit your feedback as well; I'll make sure to pass your comments on to our product team.

Have a lovely day in the meantime and should you ever come up with a Dropbox question or issue, don't hesitate to let us know; we're always a post away!

Cheers!

faculabo

"The deal is not done until the ****** lady sings"

Hello again @Walter Now my Dropbox says: "Connecting..."

And is stuck there! HAHAHA.. god, what a day

Walter

Thanks for the update and sorry to hear that @faculabo.

I guess you've rebooted your computer already so can you please check if this is caused by an antivirus, firewall or even a proxy/VPN setting on your computer?

If that's not the case, please let me know.

Aboqusai

I am having same erro since yesterday. I have unlinked and relinked, I have formated my PC, but unfortunatly none works. I had these issues since I had to reset my PC for other reasons.

Poka

I am using Dropbox on first computer and now I installet the same Dropbox account to another computer. I wanted to move it from C: drive do my data drive using Dropbox Preferences dialog box. I have problem and got the message: 'Error moving Dropbox - Some files can't be moved. Please select a new location or close some open files and try again.'

Thank You in advance!

Walter

Sorry to hear about this @Aboqusai.

Just to make sure we're on the same page, could you forward me a screenshot of the problem as it's manifested on your end so I can have a further look into this for you?

Thanks!

Walter

Hey there @Poka, sorry to hear about this.

I've moved your post under this thread so as to ping you with additional information on the issue you're having.

Could you take a look at my previous suggestions here on this thread and let me know if you're still facing the same issue?

Thanks in advance!

jimgarnish

Hi,

I've just bought a new Huawei laptop and the SSD is partitioned with a relatively small section assigned to the Windows folder (C:\) and a much larger section assigned for files (D:\).

By default, windows installs in C:\, which is too small and anyway, it makes more sense to have the Dropbox folder in \

I have gone through Preferences > sync to choose where the Dropbox folder should be (D:\), but everytime, after clicking move and selecting \, I get the error message 'Some files can't be moved. Please select a new location or close some open files and try again.'

My Dropbox folder is empty for this purpose (although it wasn't when I first tried) and no files are in use.

Please help.

Thanks.

Walter

Hey there @jimgarnish - sorry to hear about this.

As I wanted to have a better view of the problem at hand, I just reached out to you via your Dropbox associated email address - take a look at your inbox and we'll take it from there.

In the meantime, note that I moved your post under this thread so as to ping you with some suggestions other users found helpful. At your earliest convenience, you can take a look at those too.

@Poka: I've also sent you a brief message to your Dropbox associated email address so we can work on this together. Keep an eye out for my email and get back to me there so we can have a further look into this with all of my tools at my disposal.

Thank you both!

nei a.

now I have the same issue, cannot move dropbox folder, geht the same error as in the screenshots above.
Is there a timeline by dropbox for a solution or is it still an unknown issue?

Walter

Thanks for your report @nei a. - I just reached out to your Dropbox associated email address so we can have a further look into this.

Take a look at your inbox and we'll take it from there. Thank you!

blakekhodges

Running into a similar issue on Dropbox on web browser (Safari). Trying to move a folder from my root directory into a different folder. Getting the error: "Couldn’t move 1 item." (with the little red stop sign next to it).

Don't see any further explanation or what can be done. Would love some help. Thanks!

Walter

Hi Blake!

If I have to be honest, I'm not getting the same results on my end. Could you try clearing your browser's cache, a private browsing window or even a completely different browser merely to exclude browser specific issues?

If the error you get is persistent across multiple browsers, please forward me a screenshot of it so I can further investigate.

Thank you so much and welcome to the Community @blakekhodges!

NGU Admin

I am also having this issue and have tried these suggestions. Unfortunately, the problem still remains and I am unable to move one shared folder into another shared folder. Prompt assistance would be greatly appreciated.

Walter

Hi @NGU Admin; welcome aboard!

I'll be glad to look into this for you so could you please post a screenshot of the exact error you get so I can advise further?

Thanks a bunch!

mguertin

I'm having the same issues as well. Can't move a whole bunch of one-off offboarded user files into a Team folder. I suspect it can't deal with the changes to sharing. I really wish Dropbox would get it's act together and show some useful information when things don't work. Getting pretty tired of all the new features that no one wants, auto-updating client software that completely breaks the chain of testing and approval and no bug fixes.