Hello,
In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.
For temporary switch to bash shell (and not only), just run 'bash' command would be enough (no sudo, no turn forth and back). At the end just close you terminal and everything would be back.
I have the same issue since ugrading to Catalina. Only workaround I've found is to open dropbox on the web, then upload files/folders -- drag and drop to the favorites dropbox location doesn't work (springs back as described by others in this thread)...
IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; done
in Terminal, that worked for me, thanks!!
Was able to switch to bash but when I ran the main line I got the following message: "No such xattr: com.apple.quarantine" -- any ideas?
The proposed solution worked on one of my two machines. I'll try it on the other later.
I can´t drag folders from downloads on my laptop to dropbox, but I was able to do it by copying and pasting. Go figure.
I was hoping the 10.15.3 update would fix it but I'm still not able to drag n drop onto Dropbbox in the sidebar. Is this an Apple problem or a Dropbox problem?
Same here. The only way that I can add files is to open a new finder window, switch to Dropbox, and then drag n drop that way. Nothing else works. Apple told me it was a Dropbox problem.
Thanks for the troubleshooting. Is there an easier solution for those of us who are not programmers?
pentagramwookie's solution worked for me. No programming skills needed - just cut-and-paste the text from the post into a terminal window. Someone else has already done the programming
I'm also having the same issue. Please send updated info if there's a fix that I'm missing? Thx
Hey peeps, thanks for your ongoing feedback on what did the trick for you, and sorry to hear that some of you are still having trouble with this.
If you've already tried the workarounds proposed on this thread and you're running the stable version of the desktop app, could you submit a ticket to our Support team and let me know the ID (eg. #1234567) that gets created?
Keep me posted - thanks!
Luscil, As you requested, I've submitted the ticket below. No fixes have worked . Is Dropbox working on this? It has been a problem for months.
Ticket #10381720: DB: C'ant Drag Files to Dropbox Folder in Catalina
My ticket no. is: 10382024
Thanks for submitting the tickets, @KOA1 and @berm2b!
I found them and have replied to you, so when you get the chance, please check your inbox and we'll go from there.
Looking forward to hearing back from you!
@Lusil wrote: Hey peeps, thanks for your ongoing feedback on what did the trick for you, and sorry to hear that some of you are still having trouble with this. If you've already tried the workarounds proposed on this thread and you're running the stable version of the desktop app, could you submit a ticket to our Support team and let me know the ID (eg. #1234567) that gets created? Keep me posted - thanks!
Thanks for the suggestion. I submitted a request months ago, when I first noticed it, and after sending a lot of information (a lot!), with screenshots, live troubleshooting, and more, they bounced me back here. I'll not do that again. Maybe someone else will have better luck. If you do, please share. Thanks again.
@pentagramwookie wrote: IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; donein Terminal, that worked for me, thanks!!
Hi! I understand that your solution works. Can you walk us through your instructions, please? I open Terminal, then what? Do I type "done" too? Thanks in advance for your help. I'm a novice at all this!
I have been working on this problem since last year. After many communications, I received the text below, offered FYI:
From the Dropbox Advanced Team:
"We are aware there are some issues with the Drag, and Drop functionality on Catalina. This should still work, but in order for this to work you will need to drag the file to Dropbox, and wait until the Dropbox folder open to allow it. We logged this issue with our engineering team in the past. I have added your comments to that discussion.This is a complex issue to solve - it’s going to take some time to solve correctly for all of our users.I’ll continue to watch the team’s progress and make sure they are aware of how this affects you. Let me know if you have any other questions, and I will be happy to help.Thank you for contacting Dropbox support, and have a great day.Regards, ..."
I tried the suggested command in Terminal
My Terminal appears to start up in Bash so I didn't need to use the command to switch to Bash
The problem is fixed. Thank you!
It's clear Dropbox just doesn't care. I will encourage everyone I know to take their cloud storage business elsewhere. Perhaps an industry publication will be interested in reporting on their indifference, if we all do our best to spread the word?
That seems extreme, but it has been awhile with no fix in sight.
And I have a second unrelated problem with Dropbox.
And the price went up.
Maybe you're right— it could be time to go.
I can confirm this works.
If you don't want to change your shell all the time, you can also just paste this into a file (mine was called dropbox-fix.sh):
#!/bin/bashIFS=$'\n';for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"done
It's the same script from before. Save it in your home folder. Go to a terminal and type the following commands:
chmod +x ~/dropbox-fix.sh~/dropbox-fix.sh
Jane - I just found this thread. I upgraded to Catalina and overnight now have this very same problem. Yes to extensions and everything else. Help!
Hi everyone, thanks for all your updates here!
I'd just like to let you know that the team is aware of this issue and are currently working on this. In the meantime, there are a few suggestions that other users have made previously here on this thread.
We'll be sure to let you all know of any updates as soon as we receive any news here.
If you have any other questions, please let me know - thanks!
Hello Daphne at Dropbox, et al.,
I'm not confident messing around with the terminal fix recommendations on this thread (thanks to those of you who created them!), which means that I will look forward to the official workaround.
Please let it be soon.
Stay safe out there,
Same for me. Can't drop files into Dropbox as I used to on my Mac Book Pro. This is a problem.
Another problem. It seems that many of my PDF's have been corrputed. When I try to open a PDF that's been stored in Dropbox, it opens to a blank white page. Even if I move the document to my desktop it still doesn't open correctly. Strange.
Hey @Blytheathome, I hope you're well today!
You may have missed my post above where I mentioned that this issue is something that our team is working on at the moment.
However, the other issue you mentioned regarding not being able to open your files is something unexpected that we can investigate further.
Can you just clarify for me, are these files synced to your computer as "online only" or "local"?
If they are not local :white_check_mark:, can you try right clicking the file and choosing "Smart Sync - Local" and try opening the file again after it has synced?
Let me know what you find!
So - I actually CAN drag all sorts files to Dropbox, but what I can't do is drag WORD files to Dropbox. Interestingly, I can save files from within Word to Dropbox, and I can drag Word files FROM Dropbox to my Mac. So this is a strange, one-way, one-software problem. Any further insights?
That is a little strange indeed @chrisreedfilm. :thinking:
Do you get any errors at all when trying to move Word files into Dropbox? If so, please send along a screenshot of that, excluding any personal info.
Also, can you let me know which version of the desktop app you have installed?
Keep me posted!
