Hello,
In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.
Fiona --
Just discovered same problem here. Catalina 10.15.2 on MacBook Pro, MacBook and Air. Cannot not move files from Downloads to Primary Dropbox folder on any of these devices.
The issue is clearly dragging to the alias of Dropbox in the Left Sidebar Finder window.
As with other people, if I open a 2nd Finder window, I can move a file from Downloads in the 1st Finder window to Dropbox in the 2nd window (again, not to the alias that shows in the Left Sidebar window).
I tried removing the Dropbox alias from the Left Sidebar and then putting it back in. That didn't work.
Is there any fix yet?
Hi @dcgc and @Rick19744.
I emailed you both to help the best way possible.
Please respond there with the name of your device.
@dcgc if you would add screenshots showing the 2 finder windows you are referring to, you would help me a lot.
Thank you!
Hello, Fiona, or any other dropboxer around. Has this issue been solved? If it has (or if you have any way to help), could you guide me, please?
Thanks.
Hi @Abukasem. Sorry to hear you are having trouble as well.
I understand you have read through this discussion and have tried workarounds that other users offer here. If you haven't please do.
For me to assist you the best way possible I am sending you an email to investigate with device related details.
:envelope: I used the address associated with your Community profile.
Hi Fiona - I didn't hear from you about this. As a paying Dropbox customer, I ask you these questions:
1) What's the cause of this issue?
2) Does Dropbox plan to resolve it, and if so, when?
I'd appreciate your responding to these questions both by email to me and also publicly on this thread. Thanks!
Tim
Thanks for mentioning me @newyorker1979.
So the fix to this issue is currently offered by a specialized department of our support.
This is not an issue all Catalina users report to be facing and so we treat it as a technical issue and escalate each case to be fixed. This is why we are creating tickets for all of you.
I apologize for the inconvenience. I personally have no information as to how this occurs exactly.
If you want me to I can create a ticket for you, escalate it and forward this question directly to the agent that will assist you solve this.
Hi Fiona,
I would like to escalate this issue and create a ticket.
I also want to register my frustration and disappointment that you have not offered to obtain and provide to the many followers of this thread any further information about what the fix offered by the specialized department entails and what the causes of the error are.
It wouldn't be permissions for Dropbox as it's not Dropbox moving the files; it's you. If it is a permissions problem, it would be with your own computer user account. Remember, the Dropbox folder is just a folder like any other on your computer. When you move or copy files in and out of the folder, it's your operating system performing that function; not Dropbox.
the same problem i was facing after reading this thread .my all problem has been solved..really love it.
Glad to do this for you @newyorker1979.
You got mail! :envelope: I used the email address assiciated with your Community profile.
Please respond there with the name of your Catalina device and I will escalate as soon as possible. The next level of support will explain more about this issue.
Again thank you for your feedback and participation.
Have a nice weekend.
Hi, Fiona. It is proving impossible to establish email contact with the specialised assistance: emails are not being delivered. Any help, please?
I'll add mine to this as well. Having the issue also. Only on my Macbook Pro's though, not my iMac. Very strange problem.
I hope this comment finds you starting a nice week.
I created tickets for you @Chris_Rathborne and @jkharrell. Please get back to me there with the name of the device(s) facing this issue.
@Abukasem, I can see you have responded with updates in your ticket. The agent assisting you will get back to you as soon as possible.
Please let me know if you tried the workaround offered on page 11 of this thread and if it works for you. As well as if you have provided all the appropriate permissions to Dropbox, as suggested by my colleague Jane earlier in this thread.
Thank you all for your time and patience with this issue.
Thank you, Fiona. Yet the emails I sent were, allegedly, undelivered.
Hey @newyorker1979,
Your ticket is not escalated. It is still with me. I will get to it as soon as possible.
Please check the average response time from our support channels, mentioned in this help center article. Scroll to the "Need to speak to us?" section. Your case is reverted to an email communication.
Thank you for your patience.
I have the same problem. Can't drag and drop files to the DROPBOX folder in my favourites bar. However I can drag and drop them to other sub-folders (of dropbox) that are also in the favourites bar.
Same exact problem everyone else is reporting and none of the suggested solutions seems to work. Cannot drag and drop folders into the Dropbox folder under the "Favorites" sidebar on Mac.
Sorry to hear you are facing the same issue @nickd3ps1 @peterm3150.
You should both find a communication from me in the address associated with your Community profile.
I will need the name of the devices facing this issue and for you to confirm you have checked permissions as described in this article.
Looking forward to your responses to work on this issue with my team.
I'm still having the problem described in this tread. Please assist.
THanks @donawalt, this worked for me.
@donawalt wrote: I thought I would share this - I have been waiting for the permanent fix from Dropbox, which will BE this fix - it has not come out yet, so I thought I would share the fix that worked for me. I think this is all they are going to add into an update but I am not sure about that. Can you see if this works for you? You may have to restart your computer if it doesn't work, but I didn't have to.Open Terminal, and enter this command (all one line):IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; done Then try the drag and drop again!
I thought I would share this - I have been waiting for the permanent fix from Dropbox, which will BE this fix - it has not come out yet, so I thought I would share the fix that worked for me. I think this is all they are going to add into an update but I am not sure about that. Can you see if this works for you? You may have to restart your computer if it doesn't work, but I didn't have to.
Open Terminal, and enter this command (all one line):
IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; done
Then try the drag and drop again!
Its not just drop box. I can't drag and drop multiple pictures out of an email to my desktop (I can do it one at a time); I can't drag and drop pictures into web apps like auction sites. When I try the latter, the photo just opens up as soon as I let go of the mouse, and when you close it, it is not in the upload box. I have to open the file in finder and select, copy and paste in order to upload photos. It really sucks.
This works! Thank you @donawalt!
This works, thank you @donawalt
Thanks @donawalt this solution worked for me as well on all machines. Clearly its the resolution needed. Was much easier to work with than the support.
Oh interesting! I am scared to use Terminal lol. How do you know this will be the Dropbox fix?
For what it's worth, I recently did a full refresh on my MBP and grabbed the latest version of dropbox as a result, and this issue has resolved itself for me. If nobody has tried it yet, make sure Catalina is up to date, and just reinstall dropbox to ensure you're at the latest vrsion.
@donawalt i get this message...
zsh: command not found: xattr
@Rob C.24 this is a bash shell command not zsh, which is the default. Many people prefer the old bash. Do this to change the default shell to Bash:
1. Open Terminal - see the title in the window? It says zsh right?
2. chsh -s /bin/bash
3. It will ask for your password
4. Close Terminal window and reopen it - you should see "bash" in the title of the window now
5. Now enter this (all one line, just copy and paste it):
6. If you want to change it back to the default zsh after this is done, close the Terminal window, open a new Terminal window, and type chsh -s /bin/zsh. It will prompt again for your password, then close the Terminal window. Next time you will see zsh in the title!
Good luck!
