Hello,
In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.
Yes. Extension is installed and running. Logo appears in sidebar. Problem persists.
Oh and it's only drag and drop to the favorites bar. If I open a new tab for dropbox I can drag/drop to that tab.
Hi Jane,
all your requirements are met ... still can NOT drag files into the Dropbox (((
Very puzzling and majorly frustrating.
Please help us.
THANK YOU,
joseph
.Just to add that I have this problem too, but not just with the top-level Dropbox folder - I'm also getting it with one (and just one) subfolder. I thought maybe it was because it's a shared folder, but other top level shares, and folders nested within the problem folder, aren't affected.
I've given you a lot of time already by helping define the problem clearly. You have several people with the same issue so it's clearly not some one off thing. Ball is in dropbox's court now to fix it. If you'd like me to check at any point if things are working after you make fixes I'm glad to do that though but please don't engage with me directly beyond that.
agreed. behavior has been cleary defined—no drag/drop into the dropbox icon in macos 10.15.x Finder sidebar. I'm now on 10.15.1 beta 2 and the bahavior occurs on the three machines I currently have running macos 10.15.x.
opening a seperate window works, dragging into any other folder placed in side bar works: only dropbox in sidenbar does not work.
nope. tried relaucnhing the Finder in initial troubleshooting.
but thx.
Whatever was fixed became unfixed and now I need help dragging from desktop or anywhere to Dropbox.
Hey @dragdropper, the ticket is still active on our system, so if you reply back to me, this is going to end up in my inbox!
yes I'm having the same problem. Not a permissions issue.
Ditto
no progress on this issue apparently. just wanted to reiterate that I have reproduced this bahavior on four differnet mac models, all running 10.15.1 now (though the problem started with 10.15), all signed into differnet Dropbox accounts. The issue does not occur on 10.14.x macs. The ONLY scenario where it occurs is when attemptng to drag a file or folder onto the Dropbox favorite icon in the Finder siebar. any other folder placed in the side bar functions normally in this scenario.
in every other situation, dragging files into or out of the dropbox folder works like any other folder. it's only when it's in the Finder sidebar that dragging fails. NOTE: placing the Dropbox folder in a Finder window's toolbar and dragging into that also works as expected.
lastly: dragging an item onto Dropbox favorite and holding it for 2 sec until the folder opens allows you to then drop it in the folder normally.
truly bizarre.
Strange issue - after updating to Catalina 10.15 I can no longer move something from the Mac desktop to the Dropbox by using the finder. Has anyone else experienced this issue? Is there a way around it?
Ed Clinton
Hello Ed @clintonlaw! Thanks for reaching out o us about this.
I've moved your thread in this one where other users discuss the same issue.
Have you created a ticket with our support team about this issue already?
Still having this issue as of Nov 5th @7:45am EST.
Have we figured out a solution to this one yet? Hoping soon!
Having the same issue. Hope you all get a resolution soon. It's making it hard to be productive.
Same problem here. Extension is installed and running. Logo appears in sidebar.
macOS 10.15.1
Hey @stationagent and @wanyulee, thanks for your paticipation.
Since you've already tried the troubleshooting steps offered here, please create a ticket with us and get back to us with your ticket numbers.
Thank you for your patience.
Hi, I'm having the same issue while running macOS 10.15.1 and Dropbox 85.4.155. I've already checked that the logo appears in the sidebar as well as made sure the extension is installed and running. Additionally, I've tried restarting my computer and reinstalling Dropbox.
Seriously considering switching to iCloud Drive from Dropbox unless they can sort this out. It's pretty annoying.
I have several tickets in, and updates from Dropbox that they are aware of this. I have tried the different sync adjustments to no avail. I did find if I right click the file, and select" move to" dropbox it will.
But dragging and dropping is not an option for us, either.
Waiting on a solution for this issue as well. I'll keep checking back.
I had the same issue... but noticed once I actually opened (downloaded) the document I was trying to trying to move, I was able to drag it to the destination folder. Bit of a pain... and you do have to fiddle a bit to "grab" it.
Hi Jane, I haven't seen a ticket come through.
