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I can't see my most recent files in my "recent files" tab

bjl2

Since I updated and now use SmartSync the "recent files" is no longer showing the most recent files.

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Lusil

Thanks for getting back to me on this, @bjl2.

Hmm. :thinking: At this point, I’d recommend taking this discussion to email to further investigate. For this reason, I sent you an email to the email address associated with your Forum profile.

Please check your inbox for my latest message and we’ll take it from there. Cheers!

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Lusil

Hey @bjl2.

At first, please note that Smart Sync is feature that allows you to save space on your hard drive, while your Recent files tab shows you files in which you had recent activity in.

Having said that, could you please confirm if your desktop app is showing that it’s up to date? Could you also please provide me with a screenshot (omitting personal info) of what your Dropbox icon reads when you hover over it?

Thanks in advance!

bjl2

Thanks for such a quick response. Yes I am familiar with what SmartSync does/meant for (although I think there could be clearer explanation of how to use in conjuction with selective sync as I had quite a few trial and errors on both a MAC and PC until a. I could free up space and b. could see all my files on my desktop) but now back to the question at hand.

What I am not seeing in "recent files" is basically scans that I do from a scanner that save directly a Dropbox folder. They always showed in "recent files" in the past until I started to use Smartsync. Right now I'm typing this on a MAC and I can see "66.3.77 Up to Date" when I hover over the icon. I would have sent you a screen shot of my "recent files (which likewise said "up to date" but since my last posting I went ahead and renamed those files from the desktop so now of course they do how as in recent. Before I did that the most recent shown was 9 hours ago.

Lusil

Thanks for the swift reply, @bjl2.

Since it’s showing the expected files, if you do experience this behavior again, I’d recommend contacting our Support team for a more in depth look into this matter.

Spoiler

I also wanted to note that, since you mention that you’re on the 66.3.77 version of the desktop app, it means that you’re on the beta version and, due to these builds still being in the testing process, you could experience an inconsistent experience. In general, the beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. For this reason, you can try and install the latest stable version (65.4.177).

In any case, let me know if you have any other questions!

bjl2

Thanks so much Lusil for trying to help.

It's only now showing the expected files since I renamed them. So I just did a test scan (maybe 45 minutes ago) of a document that sends directly to Dropbox. And I have the same problem. It’s not showing up in recent although if I go to my files (Finder) it is there. It used to show up before I upgraded to Smartsync. I did update before I did the scan. The screenshot below does show in recent files though!

That is very odd that I’ve been on a beta. Anyway I just updated it as you suggested.

Its even worse on my Windows 10 machine: Recent Files haven’t updated since yesterday and its been online.

Windows is version 66.3.77

Screen shot also attached.

I try to attach screenshots here but keep getting "An Unexpected Error has occured"

bjl2

Screenshots

[removed personal info]

Lusil

Hey again, @bjl2.

Although your screenshots definitely provide a better understanding of what you're seeing, I removed the shared links for security purposes - apologies for that, since you went through the trouble of doing so.

Moving on to your concern, you mention:

@bjl2 wrote:
Windows is version 66.3.77

Could you please confirm if you’re still experiencing this on the device that you’ve updated to the latest stable version (65.4.177)?

Thanks in advance! :slight_smile:

P.S. To attach a screenshot to your post, try one of the following options: Attach image.png

bjl2

Thanks again and thanks for removing those file links.

Still same problem with with latest stable build (MAC) and but when I install 65.4.177 it starts and then updates itself to 66.3.77.

One issue seems to be to me that files uploaded directly to dropbox.com do not show up as "recent files" on desktop.

Why however the Windows machine hasn't updated recent files since yesterday is another issue. That one seems to me to be that changes made on local files on the MAC that have synced with dropbox.com are not then syncing back to the Windows machine. That had all worked just fine before Smartsync.

Lusil

Thanks for getting back to me on this, @bjl2.

Hmm. :thinking: At this point, I’d recommend taking this discussion to email to further investigate. For this reason, I sent you an email to the email address associated with your Forum profile.

Please check your inbox for my latest message and we’ll take it from there. Cheers!

Michael S.225

I just lost my recent files list after the last update. Really liked that that feature and want it back!

Lusil

Hey there @Michael S.225, could you please provide me with some additional info on this so as to have a better visual on the matter? For example:

Are you not seeing the Recents tab in general, or are you not seeing any files included in it?
Are you referring to the desktop app, the mobile app, or the website?
If you’re referring to the desktop app, could you please let me know what it reads when you click on it? Is it still syncing or is it up to date?
Are you by any chance using Smart Sync on your files?

Thanks in advance!

Gmarone

I'm having the same issue with my desktop app.

Lusil

Hi there @Gmarone, sorry to hear that.

Could you please elaborate a bit on this so that I have a better understanding and let me know what’s happening from your end based on my previous questions?

@Lusil wrote:
Are you not seeing the Recents tab in general, or are you not seeing any files included in it?

Are you referring to the desktop app, the mobile app, or the website?

If you’re referring to the desktop app, could you please let me know what it reads when you click on it? Is it still syncing or is it up to date?

Are you by any chance using Smart Sync on your files?

Thank you in advance!

jomitchell121

Me too! Struggling to work without it... e.g. 10 out of 107 files have synced - I have no way of knowing which ones they are as they no longer show in 'recent' files - you have to search through folders and hope you can work it out! No idea what has synced uploaded and downloaed as they aren't in recent! Can't work like this

jomitchell121

A comfort to know someone else is struggling with this - files uploaded directly to dropbox.com do not show up as "recent files" on desktop - what a major feature loss!! huge impacts on work and usability

Gmarone

I'm using the most recent version of the desktop app. When I right click on the icon sometimes the pop-up menu appear and when it does the Recent tab is blank.

Lusil

Hey peeps!

@jomitchell121, sorry to hear that you’re having trouble with this. I was able to locate your ongoing discussion with a member of my team via email and have made sure to pass your comments here along to them.

I can see that they replied to you, so please check your inbox for their latest message. If you have any further queries on this, since they’ll be able to assist you a bit more in-depth using our internal tools, please don’t hesitate to give them a nudge.

@Gmarone, could you please clarify if you’re using Smart Sync and confirm what the Dropbox icon reads when you hover over it?

Finally, could you send me a screenshot (without any personal info included) of what you see when you mention that:

@Gmarone wrote:
When I right click on the icon sometimes the pop-up menu appear and when it does the Recent tab is blank.

Thanks in advance!

Gmarone

When I hover over the icon in my tray it says "Dropbox 74.4.115 Up to Date".

The menu no longer opens when I right click on the icon

Lusil

Hey again @Gmarone,

Could you first try rebooting your computer, and if that doesn’t do the trick, try reinstalling the desktop app?

If you’re still having trouble with this, check if there are any third-party apps blocking the desktop app from running accordingly, like an antivirus? Try temporarily disabling your antivirus, security program, or check that you have configured your firewall to work with Dropbox.

Let me know how it goes!

Tom H.22

There is some problem with version 75.4.115 on my Mac. It *is* syncing but the Recents lists on the app (and Recents on the website Home page!) are not updating. The Recents shown in both places are at least 24 hours old (not sure when 75.4.115 was released) and do not show the dozen or so files I've updated today.

I've tried restarting the app several times, rebooted the computer, AND reinstalled the app -- the problem persists. Note that it *is* syncing: if I touch, create, or modify a file in a selected updates folder, that file is uploaded and synced with other hosts (but does not show in Recents (local app OR online)).

I am on OS X 10.13.6, using Selective Sync in version 75.4.115.

Lusil

Hey there @Tom H.22, thanks for the taking the time to do some initial troubleshooting - awesome work!

In order to further investigate the behavior you're experiencing, I've sent you a ticket to the email address associated with your Community profile due to account-specific info that may be required.

Please check your inbox for my latest message and we'll take it from there.

Looking forward to hearing back from you!

bartgrefte

Is there any news about this? I'm missing the recent files/activity feature here as well. Using version 83.4.152 on Windows 10.

edit: Why is this thread marked as solved? I don't see any solution.

Tom H.22

@bartgrefte Sorry, I don't know what the solution is....it just started working again for me one day...long after I had tried everything the Support dudes suggested and had no luck.

Lusil

Hey @bartgrefte, thanks for nudging us and sorry to hear that you're also having trouble with this.

Could you let me know if you've tried rebooting your computer or/and reinstalling the desktop app?

Thanks in advance!

bartgrefte

Just reïnstalled it and added some files for testing. Now I do see activity, but only for a short time. It's almost like the history get's deleted the second the window closes. Until a while back, the history was kept, no matter how old the notifications were.

Lusil

Thanks for trying that out for me, @bartgrefte.

I've sent you a ticket so that we can have a better look into it. When you have the chance, please check your inbox and we'll take it from there.

Looking forward to hearing back from you!