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Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders online.

I have managed to do this on the Dell by right clicking on the folder and selecting smart sync and then online.

I am control clicking on the MAC on a folder and it doesnt give me the same drop down menu option - there is no option to select smart sync?

Any ideas?

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Jay

Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.

This will make sure that the context menu has been installed.

Let me know if that works!

All comments

Jay

Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.

This will make sure that the context menu has been installed.

Let me know if that works!

viccilewis

Fabulous I can now see the option. I assume it takes some time to do. The first folder has done- just waiting for the others. It doesnt matter that they are shared folders (ie someone shared with me does it?)

Thanks so much for your help

Jay

It takes some time to mark the files and folders as online-only to download the placeholder files, and varies depending on the number of files in total, and no problems with sharing.

If you have any questions, please let me know!

viccilewis

Thanks again

Binko

Hello Jay! Same issue there...

I am an exissting Dropbox plus user.

I just updated to last version.

Quite dropbox, reboot...

But still don't get the option smartsync on the drop down menu. Screen Shot 2019-06-08 at 10.29.40.png

Rich

@Binko wrote:
I am an exissting Dropbox plus user. ... But still don't get the option smartsync on the drop down menu.

The added features will be available to existing Plus accounts in the coming week. Dropbox slowly pushes such updates to ensure a successfull rollout.

Binko

Thanks Rich,

Can't wait...

You know if there's going to be some kind of notification or if I should go every now and then check if it suddenly appeared?

Or if each time I check, I have to quit the app, or make an update or re-install the whole thing?

Thanks again for your help

Daphne

Hey there @Binko, are you still not able to see the smart sync option in your desktop app yet?

You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following:

Click the Dropbox icon in your menu bar.
Click the gear icon in the top right of the window.
Choose Preferences…
Go to the General tab and enable Smart Sync.

Hope this helps - Cheers!

kane656

Hi Daphne

I am having exactly the same problem. It was working up until a week or so ago. No contextual menus either like Binko, although there are checkbox/cloud icons in the Finder and apparently I have the most recent version of Dropbox. I am running Yosemite 10.10.5.

If I continue down this path eventually I will run out of hard drive space with all of these 'Local' versions on my computer, with no option to make 'Online Only'.

Daphne

Hey there @kane656,

Can you just let me know if you don’t see the option for Smart sync at all, or are you perhaps seeing the option but not seeing the sub menu “Online only” and “Local” like described here?

Also in your reply, can you let me know if your sync status is up-to-date and the version of the desktop app you’re running?

Cheers!

KMH8

Good morning, I am having the same issue, I have reload the dropbox application using the methods described on your help section however I am still unable to see the smart sync option when I click on a folder.

Any help would be appreciated.

Kind regardS

Daphne

Hey @KMH8,

Can you let me know the current sync status and version of the desktop app that you are running currently?

Also, can you clarify for me if you’re not able to see the “Smart sync” option at all when right clicking a folder or do you see this option but no sub menu showing “Local/Online only”? If you could provide a screenshot of this (excluding any personal info) it would help me to understand the issue you’re describing better.

Let me know what you find - Thanks!