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Child Item

Dropbox won't start unless I ran as administrator

Fede G.

As of today 2019/04/04 Dropbox won't open properly unless I ran the app as an admin.

Noyhing changed on my Windows 10 PC, same hardware, same Windows, same folder location.

I get a popup error, this one below:

And the generated txt file says this:

bn.BUILD_KEY: Dropbox
bn.VERSION: 71.3.99
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 1e87728a-1657-4b5a-a819-eea9ea1b7db3
pid: 11172
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\Fede777\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\Fede777\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'D:\\Dropbox'
              real_path='D:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\Fede777\AppData\Local\Temp
TEMP: C:\Users\Fede777\AppData\Local\Temp
tempdir: 'C:\\Users\\Fede777\\AppData\\Local\\Temp'
         real_path='C:\\Users\\Fede777\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 763, in wrapper
  File "dropbox\client\main.pyc", line 6112, in finish_dropbox_boot
  File "dropbox\client\main.pyc", line 5662, in _init_components_for_account
  File "dropbox\sync_engine_boundary\factory.pyc", line 301, in make_sync_engine
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 542, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 1781, in _start_new_engine
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 201, in __init__
  File "nucleus_python.pyx", line 82, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Opening root with ReadWithACL |>> Permission denied

Now if I change the shortcut or exe permissions and set them to Run as admin, it works just fine. Is there anything I should do to make it work like before?

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Setting Up the Apps

Desktop

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Insightful

Accepted answers

Walter

Hey fellas, thanks for the reports!

From the looks of it, it appears that y'all are running a beta (or experimental) build of the Dropbox desktop application - these are denoted by the second row of digits so keep in mind that if you see that you're on a build of this format: XX.3.XX, it means that you're using a beta version of our desktop app whereas the official, stable ones should look like XX.4.XX.

Since our beta builds are still in the testing process, you could experience some issues or an inconsistent experience.

As a first step to isolate the issue you've recently noticed, I'd highly recommend that you install our latest stable version of the Dropbox desktop application.

To do this, you will first need to follow these steps to verify that you have opted out of "Include me in early releases" option in your settings on Dropbox.com. This will ensure that the application does not automatically update to the beta build after you install the latest stable build:

Log in to www.Dropbox.com using your web browser.
Click on you account picture/avatar at the top right corner of the page.
Click on "Settings".
From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

Then, use the link from the following page to install the latest stable version of the Dropbox desktop application according to your computer's OS:

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-70-4-93/m-p/337541#M5248

Once you install the stable build, it might take some time to re-index the files and sync any pending changes but you should be good to go.

Please let us know the results. Thank you!

All comments

TomT

I have the same issue suddently today. First time I encounter this problem.

Nothing has changed on my computer.

Ark27

Exactly the same issue

bn.BUILD_KEY: Dropbox
bn.VERSION: 71.3.99
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 99c07b4b-03de-4ced-b13b-4e2cf3f2f837
pid: 9052
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\Andrei\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\Andrei\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'D:\\Dropbox'
              real_path='D:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\Andrei\AppData\Local\Temp
TEMP: C:\Users\Andrei\AppData\Local\Temp
tempdir: 'C:\\Users\\Andrei\\AppData\\Local\\Temp'
         real_path='C:\\Users\\Andrei\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 763, in wrapper
  File "dropbox\client\main.pyc", line 6112, in finish_dropbox_boot
  File "dropbox\client\main.pyc", line 5662, in _init_components_for_account
  File "dropbox\sync_engine_boundary\factory.pyc", line 301, in make_sync_engine
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 542, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 1781, in _start_new_engine
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 201, in __init__
  File "nucleus_python.pyx", line 82, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Opening root with ReadWithACL |>> Permission denied

Joner

Tried to reinstall but it doesn't fix the problem

DELUX4

Me too..

bn.BUILD_KEY: Dropbox
bn.VERSION: 71.3.99
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: b979a3c6-1018-4916-8e1d-2d16666ae29f
pid: 15584
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\VUTRU\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\VUTRU\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'F:\\04.Document\\Dropbox'
real_path='F:\\04.Document\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found `
TMP: C:\Users\VUTRU\AppData\Local\Temp
TEMP: C:\Users\VUTRU\AppData\Local\Temp
tempdir: 'C:\\Users\\VUTRU\\AppData\\Local\\Temp'
real_path='C:\\Users\\VUTRU\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 763, in wrapper
File "dropbox\client\main.pyc", line 6112, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 5662, in _init_components_for_account
File "dropbox\sync_engine_boundary\factory.pyc", line 301, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 542, in __init__
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 1781, in _start_new_engine
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 201, in __init__
File "nucleus_python.pyx", line 82, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Opening root with ReadWithACL |>> Permission denied

DELUX4

Thank you it's work for me.

WhiteLion

Same here with version 71.3.99, works as Admin only.

Walter

Hey fellas, thanks for the reports!

Since our beta builds are still in the testing process, you could experience some issues or an inconsistent experience.

As a first step to isolate the issue you've recently noticed, I'd highly recommend that you install our latest stable version of the Dropbox desktop application.

Log in to www.Dropbox.com using your web browser.
Click on you account picture/avatar at the top right corner of the page.
Click on "Settings".
From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

Then, use the link from the following page to install the latest stable version of the Dropbox desktop application according to your computer's OS:

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-70-4-93/m-p/337541#M5248

Once you install the stable build, it might take some time to re-index the files and sync any pending changes but you should be good to go.

Please let us know the results. Thank you!

Fede G.

Hi, I’m not using any betas at least not willingly.
In fact after I got this error first thing I did was to download the latest official version to update my desktop app.

I just checked the web version and yes I had the early version checked on. Now if I download the build you linked will that replace the beta one I have?

Walter

Could you share a screenshot of the exact status as shown on your desktop app @Fede G. ?

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the message being displayed reads?

Thanks!

Fede G.

I'm at work now so I can't see my personal dropbox, but as you said I did have the Early accsess check ON in the web version so I guess it has to be that. I checked it OFF now.

But my question is, will the desktop version I have at home "downgrade" from the beta to the stable one by itself or should I download the one you provided in he link and install that one?

Walter

Yes, you'll need to follow the aforementioned steps on that specific device @Fede G.

Keep me posted!

WhiteLion

Already forgot that I'm on early releases! Just moved to the stable release, no such problem here. Thanks!

TomT

Reinstalled with the stable release. Problem solved. Thanks all for helping.

Fede G.

Will do that when I get home then.

Walter

Take your time @Fede G. - just let me know how this goes when you get the chance.

Until we speak again, have a lovely weekend folks!

Fede G.

That worked. Thanks for the help.