I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

Apply the following update to your system and try again.

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

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Acconet

Здравствуйте! Вчера еще все было нормально, а сегодня не могу запустить Dropbox. Через интернет захожу на свой аккаунт, а на компьютере - выдает ошибку. Переустановил Dropbox - не помогло. Проверил папку Авирой - вирусов нет. На другом, ноутбуке - всё нормально.

Вы пробовали расширенную переустановку?

https://help.dropbox.com/desktop-web/advanced-reinstall

Acconet

Спасибо! Попробовал и снова тот же результат... После удачной (вроде бы) переустановки в процессе синхронизации загружаются файлы, но через 10-15 минут всё обламывается, значок в области уведомлений исчезает, а после запуска dropbox.exe выдает вышеуказанную ошибку. Система - семёрка домашняя, расширенная.

Sorry to hear that, @JonatanLeopardi. Have you tried an advanced reinstall by any chance?

If that doesn’t do the trick, could you please send me a screenshot of the error that you’re seeing (without any personal info)?

Thanks in advance!

https://www.dropbox.com/s/vhpk4e379u64n84/Error.jpg?dl=0

Вам, вероятно, следует обратиться в службу поддержки Dropbox напрямую, так как они получат доступ к информации вашей учетной записи и могут помочь вам лучше.

https://www.dropbox.com/support

JonatanLeopardi

Thank you @Lusil!

I tried to do what you said (Advanced reinstall) but I can't even uninstall Dropbox. In a txt I copied the crash report (https://www.dropbox.com/s/10taaqk57vrdngg/Uninstall%20error.txt?dl=0).

And I also send you a screenshot of the error.

Thank you in advanced!

Jonatan

Apply the following update to your system and try again.

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

constanza_

Many thanks, @Rich. I was having this exact same issue since yesterday, and the update solved my problem!

Hey @constanza_, thanks for letting us know what worked for you regarding this. Glad to hear you were able to resolve it.

@Acconet, I’ve moved your post to this thread to keep relevant queries together and troubleshoot efficiently for you.

Having said that, @JonatanLeopardi and @Acconet, could you please let us know if @Rich's suggestion (this link) helped resolve this error for you too?

Thanks in advance!

JonatanLeopardi

Thanks @Rich and @Lusil. The patch worked perfectly!

Thank you!!!

Jonatan

Glad to hear that, Jonathan!

Let us know if you have any other questions in the future and, in the meantime, have a wonderful day ahead!

it say api-ms-win-crt-runtime-l1-1-0.dll is missing and i keep reinstalling dropbox and the same problem happen right away ,please help , is re installing the windows system gonna fix it?

i'm using Win 7

and downloaded the latest vir of dropbox

@Ahiruko

Apply the update that I posted above.

@Rich

my windows is 7 32 bit, i can't find the update in the page you posted ! is re installing my windows gonna fix the problem ?

or should i try this advanced reinstall ?

@Ahiruko wrote:
my windows is 7 32 bit, i can't find the update in the page you posted

The 32 bit update is on the same page, directly above the 64 bit update. You want the x86 file for Windows 7.

constanza_

Just FYI, this update will only be possible if you have the Windows 7 Service Pack 1 (SP1) installed. Otherwise, you'll have to do that first.

can i ask if this missing file only available in the update , i mean it's not in the original windows installation? so reinstalling my OS won't fix it? i have windows 7 Ultimate 32 bit

You'd have to ask Microsoft as it's their update. This isn't a Dropbox related issue.

oki, thank you so much for your help

aldoxx

can't start because missing dll

api-ms-win-core-timezone-l1-1-0.dll